Client Services Associate
vor 4 Wochen
Job Title: Client Services Associate
Job Summary:
We are seeking a highly skilled Client Services Associate to join our team at RepRisk AG. As a Client Services Associate, you will play a crucial role in providing product and service-related support to our clients. Your responsibilities will include working with clients to resolve technical, product, and service-related problems, representing RepRisk as a premium data provider, and maintaining our excellent standard in Client Services.
Key Responsibilities:
- Work and function as a team player in a cross-cultural team with your colleagues based in Europe, Asia, and North America
- Support client on-boarding and off-boarding processes
- Deal with incoming client requests during Berlin office hours (CET)
- Independently execute the production and delivery of standard RepRisk products for clients (e.g., reports, data exports and feeds) and other client-related administrative tasks
- Cooperate with other internal stakeholders (e.g., the Sales, Management, IT, Products, Operations) to solve client-related queries, as well as to develop and execute internal projects
Qualifications:
- 3-5 years of experience in client-oriented positions with a focus on technology, resolving IT-related issues for clients
- Experience with CRM software, preferably SalesForce
- Data-driven and innovation-minded with high analytical attitude and advanced Excel and PowerPoint skills
- Master's preferred
- You are comfortable working both in a team and independently, in an international and dynamic environment
- Fluent in English, written and spoken. Additional language, e.g. German or French are beneficial
Additional Information:
Please note that we will only consider candidates with a valid work permit.
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