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Customer Service Representative

vor 2 Monaten


Duisburg, Nordrhein-Westfalen, Deutschland Raben Trans European Germany GmbH Vollzeit

About Us

Raben Trans European Germany GmbH is a leading international logistics company with a strong presence in the market. We offer a dynamic and challenging work environment that fosters growth and development.

Job Summary

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and efficient delivery of their shipments.

Key Responsibilities

  • Manage a portfolio of customer accounts, providing proactive and reactive support to meet their logistics needs
  • Coordinate with internal teams to ensure seamless execution of customer shipments, including customs clearance and documentation
  • Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions
  • Monitor and report on customer satisfaction, identifying areas for improvement and implementing changes as needed
  • Collaborate with colleagues to resolve customer complaints and issues in a timely and professional manner
  • Stay up-to-date with industry developments and regulatory changes, ensuring compliance with all relevant laws and regulations

Requirements

  • Proven experience in a customer-facing role, preferably in logistics or a related field
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Fluent German and English language skills, with the ability to communicate effectively in both languages

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration
  • The opportunity to work with a leading international logistics company, with a strong presence in the market