Customer Service Representative
vor 2 Wochen
We are seeking a highly skilled and customer-focused individual to join our technical customer support team as a Customer Service Representative. As a key member of our team, you will play a crucial role in providing exceptional support to our customers regarding all Samsung products.
Key Responsibilities- Provide timely and professional technical support to customers via phone, email, and chat for all Samsung products (smartphones, tablets, home appliances, etc.)
- Diagnose and resolve technical issues, provide configuration and setup assistance for products
- Document customer information and support requests to ensure efficient service delivery
- Provide clear and concise information about Samsung products and their functionality
- Collaborate with team members to develop customer-centric solutions and continuously improve the customer experience
- Excellent communication skills in German to provide customer-centric solutions
- Team player with a positive attitude and willingness to work in a harmonious team environment
- Flexibility regarding working hours
Nothelle Call Center Services GmbH is a dynamic and customer-focused company that values its employees and provides opportunities for growth and development.
What We Offer- A challenging position in a global company with a dedicated team
- Ongoing training and development opportunities in technical customer support
- Competitive compensation and benefits package
- A work environment that fosters personal and professional growth
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