Customer Service Representative

vor 2 Monaten

Duisburg, Nordrhein-Westfalen, Deutschland Bankpower GmbH Vollzeit
Job Opportunity at Bankpower GmbH

We are seeking a highly skilled and customer-focused Call Center Agent to join our team at Bankpower GmbH. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met.

Key Responsibilities:
  • Customer Interaction: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Account Management: Manage customer accounts, including updating information and resolving any discrepancies.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints in a fair and efficient manner.
Requirements:
  • Education: Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation.
  • Experience: Erfahrung im Bereich der (telefonischen) Kundenbetreuung.
  • Language Skills: Sehr gute Deutschkenntnisse in Wort und Schrift.
  • Soft Skills: Ausgeprägte Kunden- und Serviceorientierung, Zuverlässige und selbstständige Arbeitsweise, Kommunikationsstärke und Teamplayerqualitäten.
What We Offer:
  • Competitive Salary: Voraussichtliches Bruttomonatseinkommen: 2700 3000 €.
  • Benefits: Kostenloses Gehaltskonto, Homeoffice-Möglichkeit nach der Einarbeitung, Gute Anbindung an den ÖPNV, Familiäres und teamorientiertes Arbeitsumfeld.

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