Hospitality Services Director
Vor 7 Tagen
We are seeking a highly motivated and experienced Restaurant Operations Manager to oversee the daily operations of our client's restaurant located in a prominent hotel in Munich.
The ideal candidate will have a passion for the hospitality industry, strong leadership skills, and a commitment to excellence.
Key Responsibilities- Oversee the daily operations of the restaurant, ensuring efficient service and high standards of quality.
- Manage the scheduling of staff to ensure adequate coverage during all shifts.
- Monitor and manage inventory levels, placing orders as necessary, and minimizing waste.
- Ensure compliance with health, safety, and sanitation regulations.
- Maintain a customer-focused environment by addressing and resolving any issues or complaints promptly.
- Ensure that all customers receive top-quality service and have a positive dining experience.
- Implement strategies to enhance customer satisfaction and loyalty.
- Prepare and manage the restaurant's budget, keeping track of expenditures and revenue.
- Monitor food and labor costs, making adjustments as necessary to maintain profitability.
- Analyze sales data and develop strategies to increase revenue and reduce costs.
- Recruit, train, and develop a high-performing team, fostering a positive and collaborative work environment.
- Conduct regular performance evaluations and provide feedback to staff.
- Address any disciplinary issues in a fair and consistent manner.
- Develop and implement marketing strategies to attract new customers and retain existing ones.
- Manage the restaurant's online presence, including social media and review platforms.
- Plan and execute special events, promotions, and seasonal campaigns.
- Build and maintain strong relationships with vendors and suppliers.
- Negotiate contracts and ensure timely delivery of goods and services.
- Regularly review supplier performance to ensure quality and cost-effectiveness.
- Handle unexpected challenges, such as equipment failures or staffing shortages, with quick and effective solutions.
- Continuously seek ways to improve the restaurant's operations and guest experience.
- Ensure the restaurant operates in compliance with all local, state, and federal regulations.
- Maintain up-to-date licenses and permits for the restaurant.
- Stay informed about industry trends and changes in regulations that may affect the business.
- Proven experience as a Restaurant Manager or in a similar role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of restaurant operations, including food safety, inventory management, and cost control.
- Proficiency in using restaurant management software and point-of-sale systems.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong problem-solving skills and the ability to make quick decisions under pressure.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
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