Service Delivery Manager

Vor 6 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Vorwerk Vollzeit

Job Summary:

Vorwerk Services GmbH is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for ensuring the stable operation of our products and providing sufficient information to development team members to fulfill their responsibilities.

Key Responsibilities:

  • Support all maintenance activities for the product to ensure stable operations.
  • Provide information to development team members to enable them to fulfill their responsibilities.
  • Represent Vorwerk's values and principles and ensure that development team members can work autonomously.
  • Ensure sufficient communication with stakeholders.
  • Control and report statistics to stakeholders.
  • Act as the first escalation point for stakeholders in case of irregularities with incidents and respective SLAs.
  • Manage major incidents.
  • Manage budgets and financial forecasting for operations.
  • Support people lead in resource management for development team.
  • Identify improvement potentials with the development team and support their realization.

Requirements:

  • Successfully completed studies at a university of applied sciences (min. Bachelor's degree) in the field of IT or equivalent training.
  • Relevant experience as service manager providing IT services.
  • Broad knowledge of service management frameworks (e.g. ITIL, CobiT) – ideally ITIL foundation certified, ITIL Service Operation and Service Transition certified.
  • Experience in managing external service providers.
  • Experience of working in IT product-oriented teams.
  • Structured way of working and strong analytical skills.
  • Business fluent in English.
  • Strong team player and cooperative, experienced in lateral leadership.
  • Intercultural competence and experience with international cooperation.

What We Offer:

  • Flexible working framework through flexitime, flextime days and 30 days of holiday.
  • Possibility of mobile working within a defined framework.
  • Attractive pension plan through several modules as well as the option of a time value account.
  • Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW.
  • Internal and external training opportunities.
  • Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy.
  • Subsidized snacks and menus.
  • Discounted job ticket and free parking directly at the workplace.

  • Service Delivery Manager

    Vor 6 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Kornit Digital Vollzeit

    About the RoleIn this critical position, you will be responsible for delivering exceptional service to Kornit Digital customers and channels in the DACH territory. As a key member of our team, you will lead our Field Engineers Team, overseeing hiring, training, and performance management. Your primary focus will be on ensuring seamless service delivery,...

  • Service Delivery Manager

    Vor 7 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Kornit Digital Vollzeit

    About the RoleIn this critical position, you will be responsible for delivering exceptional service to Kornit Digital customers and channels in the DACH territory. As a key member of our team, you will lead our Field Engineers Team, overseeing hiring, training, and performance management. Your primary focus will be on ensuring seamless service delivery,...

  • IT Service Delivery Manager

    Vor 7 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Transparent Hiring Vollzeit

    About the RoleWe are seeking an experienced IT Service Delivery Manager to join our team at Transparent Hiring. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and delivering exceptional service to our clients.Key ResponsibilitiesDevelop and implement IT service management standards and...

  • IT Service Delivery Manager

    Vor 6 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Transparent Hiring Vollzeit

    About the RoleWe are seeking an experienced IT Service Delivery Manager to join our team at Transparent Hiring. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and delivering exceptional service to our clients.Key ResponsibilitiesDevelop and implement IT service management standards and...

  • IT Service Delivery Manager

    Vor 3 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Transparent Hiring Vollzeit

    About the RoleWe are seeking an experienced IT Service Delivery Manager to join our team at Transparent Hiring. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and delivering exceptional service to our clients.Key ResponsibilitiesDevelop and implement IT service management standards and...

  • IT Service Delivery Manager

    Vor 3 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Transparent Hiring Vollzeit

    About the RoleWe are seeking an experienced IT Service Delivery Manager to join our team at Transparent Hiring. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and delivering exceptional service to our clients.Key ResponsibilitiesDevelop and implement IT service management standards and...

  • Service Delivery Manager

    vor 1 Stunde

    Düsseldorf, Nordrhein-Westfalen, Deutschland Vorwerk Vollzeit

    Service Manager (m/f/d) Advisor Sales / Lead ManagementAbout the Role:Support the development and implementation of IT services to ensure stable operations of our products.Provide critical information to development team members to enable them to fulfill their responsibilities.Represent Vorwerk's agile methodology and ensure that development team members can...

  • Service Delivery Manager

    vor 2 Stunden

    Düsseldorf, Nordrhein-Westfalen, Deutschland Vorwerk Vollzeit

    Service Manager (m/f/d) Advisor Sales / Lead ManagementAbout the Role:Support the development and implementation of IT services to ensure stable operations of our products.Provide critical information to development team members to enable them to fulfill their responsibilities.Represent Vorwerk's agile methodology and ensure that development team members can...

  • Delivery Driver

    Vor 3 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Lieferando Vollzeit

    About LieferandoLieferando is a leading food delivery company that connects customers with local restaurants and food establishments. As a key member of our team, you will play a vital role in ensuring timely and efficient delivery of food orders to our customers.Job SummaryWe are seeking a reliable and customer-focused Delivery Driver to join our team. As a...

  • Delivery Driver

    Vor 3 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Lieferando Vollzeit

    About LieferandoLieferando is a leading food delivery company that connects customers with local restaurants and food establishments. As a key member of our team, you will play a vital role in ensuring timely and efficient delivery of food orders to our customers.Job SummaryWe are seeking a reliable and customer-focused Delivery Driver to join our team. As a...

  • Service Delivery und Customer Success Process Manager

    Vor 6 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Experian Vollzeit

    Beschreibung der Rolle:Wir suchen einen erfahrenen Prozessmanager, der sich auf Kundenprojekte spezialisiert hat. Als Service Delivery und Customer Success Process Manager (m/w/d) bist du verantwortlich für die erfolgreiche Durchführung von Kundenprojekten. Du arbeitest eng mit den Geschäftsfunktionen und den Branchenteams zusammen, um sicherzustellen,...

  • Service Delivery Manager

    Vor 5 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland forty-five Personalberatung Wiesbaden GmbH & Co. KG Vollzeit

    BeschreibungWir suchen einen erfahrenen Service Delivery Manager (w/m/d) für unsere Niederlassung in Deutschland. Als wichtiger Teil unseres Teams sind Sie verantwortlich für die ordnungsgemäße Erbringung von IT-Dienstleistungen und die Gewährleistung der Servicequalität.AufgabenDienstleistungsmanagement: Sie sorgen für die korrekte Ausführung von...

  • Service Delivery Manager

    Vor 6 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland forty-five Personalberatung Wiesbaden GmbH & Co. KG Vollzeit

    BeschreibungWir suchen einen erfahrenen Service Delivery Manager (w/m/d) für unsere Niederlassung in Deutschland. Als wichtiger Teil unseres Teams sind Sie verantwortlich für die ordnungsgemäße Erbringung von IT-Dienstleistungen und die Gewährleistung der Servicequalität.AufgabenDienstleistungsmanagement: Sie sorgen für die korrekte Ausführung von...

  • Service Delivery Manager

    Vor 3 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland forty-five Personalberatung Wiesbaden GmbH & Co. KG Vollzeit

    BeschreibungUnser Unternehmen, forty-five Personalberatung Wiesbaden GmbH & Co. KG, sucht einen erfahrenen Service Delivery Manager (w/m/d) für eine Festanstellung deutschlandweit. Als wichtiger Teil unseres Teams bist du verantwortlich für die ordnungsgemäße Erbringung von IT-Dienstleistungen und die Gewährleistung der Servicequalität.Aufgaben und...

  • Service Delivery Manager

    Vor 3 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland forty-five Personalberatung Wiesbaden GmbH & Co. KG Vollzeit

    BeschreibungUnser Unternehmen, forty-five Personalberatung Wiesbaden GmbH & Co. KG, sucht einen erfahrenen Service Delivery Manager (w/m/d) für eine Festanstellung deutschlandweit. Als wichtiger Teil unseres Teams bist du verantwortlich für die ordnungsgemäße Erbringung von IT-Dienstleistungen und die Gewährleistung der Servicequalität.Aufgaben und...

  • Dining Services Manager

    vor 4 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Hilton Düsseldorf Vollzeit

    Become a part of the Hilton Düsseldorf teamWe are seeking a dedicated professional to oversee our food and beverage operations. This role is essential in ensuring exceptional service and quality within our dining establishments.Key Responsibilities:Manage the daily operations of our dining facilities, ensuring a high standard of service.Supervise staff and...

  • FTTH Engineering Delivery Manager

    Vor 4 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland OXG Glasfaser GmbH Vollzeit

    **About OXG Glasfaser GmbH**We are a joint venture between Altice and Vodafone, dedicated to building and operating a fast and reliable fiber-optic network across Germany.**Our Mission**Over a period of six years, we aim to provide fiber-optic connections to approximately seven million households in Germany, investing up to seven billion euros in...

  • FTTH Engineering Delivery Manager

    Vor 4 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland OXG Glasfaser GmbH Vollzeit

    **About OXG Glasfaser GmbH**We are a joint venture between Altice and Vodafone, dedicated to building and operating a fast and reliable fiber-optic network across Germany.**Our Mission**Over a period of six years, we aim to provide fiber-optic connections to approximately seven million households in Germany, investing up to seven billion euros in...

  • Leiter IT-Service-Delivery

    Vor 5 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Vantage Towers AG Vollzeit

    Beschreibung der PositionWir suchen einen erfahrenen IT-Experten, der unsere IT-Service-Delivery-Abteilung leiten und unsere digitale Transformation vorantreiben kann.HauptraumfelderLeitung und Betreuung des IT-Service-Delivery-TeamsEntwicklung und Implementierung von IT-Initiativen zur Steigerung der operativen Effizienz und AutomatisierungVerwaltung...

  • Leiter IT-Service-Delivery

    Vor 5 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Vantage Towers AG Vollzeit

    Beschreibung der PositionWir suchen einen erfahrenen IT-Experten, der unsere IT-Service-Delivery-Abteilung leiten und unsere digitale Transformation vorantreiben kann.HauptraumfelderLeitung und Betreuung des IT-Service-Delivery-TeamsEntwicklung und Implementierung von IT-Initiativen zur Steigerung der operativen Effizienz und AutomatisierungVerwaltung...