Service Delivery Manager

vor 4 Wochen

Düsseldorf, Nordrhein-Westfalen, Deutschland Kornit Digital Vollzeit

Job Summary

We are seeking a highly skilled Service Delivery Manager to lead our Field Engineers Team in the DACH territory. The successful candidate will be responsible for service delivery, operational excellence, and customer satisfaction.

Key Responsibilities

  • End-to-end accountability for customer experience and satisfaction
  • Overall service delivery and operational excellence for customers and channels according to defined SLAs/contracts
  • Drive service revenues, contracts penetration, upgrades, value-added services, and page growth through common practices and guidance of EMEA leadership
  • Manage and lead a service team performance, providing coaching and setting the tone for engagement
  • Collaborate and partner effectively with the wider go-to-market team
  • Recruit and support development of direct staff members
  • Apply advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues
  • Understand and drive specific actions to decrease on-site visits and material consumption to achieve budget targets
  • Drive regular knowledge updates and close knowledge gaps in the field
  • Support business and technical/field escalation

Requirements

  • Leadership and managerial experience > 10 years
  • Formal technical education [BSc or equivalent]
  • Technical analysis skills and experience - Essential
  • Statistics and data analysis
  • Excellent communication and presentation skills written and verbal
  • Teamwork and collaborative approach to work in a complex matrix environment of field, functions, HQ, and sales
  • Agility & growth mindset
  • Project management skills
  • ~ 50% travel, mainly within the region
  • German & English speaking & writing skills is mandatory

Kornit Digital is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

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