Aktuelle Jobs im Zusammenhang mit Managed Service Desk Engineer with Multilingual Support - Essen, Nordrhein-Westfalen - Lenovo
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleWe are seeking a highly skilled Managed Service Desk Engineer to join our team in Essen, Germany. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatDiagnose and resolve...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleWe are seeking a highly skilled Managed Service Desk Engineer to join our team in Essen, Germany. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatDiagnose and resolve...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleWe are seeking a highly skilled Managed Service Desk Engineer to join our team in Essen, Germany. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatDiagnose and resolve...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleWe are seeking a highly skilled Managed Service Desk Engineer to join our team in Essen, Germany. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatDiagnose and resolve...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitJob SummaryThis role involves delivering exceptional technical support to Lenovo's Managed Service Desk customers. As a Technical Support Specialist, you will work with a team of Customer Success Managers to oversee cases end-to-end, providing exceptional case management, follow-up, and customer communication.Key ResponsibilitiesDiagnose problems remotely...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitTechnical Requirements and ResponsibilitiesDescription and RequirementsThis technical role within Lenovo's Managed Service Desk support team is based in Essen, Germany. As a technical support specialist, you will deliver best-in-class support to Lenovo's Managed Service Desk customers. Over phone, email, and chat, you will perform remote troubleshooting to...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Lenovo Managed Service Desk team in Essen, Germany. As a key member of our team, you will be responsible for delivering exceptional support to our customers, troubleshooting complex technical issues, and providing solutions to ensure optimal efficiency.Key...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Lenovo Managed Service Desk team in Essen, Germany. As a key member of our team, you will be responsible for delivering exceptional support to our customers, troubleshooting complex technical issues, and providing solutions to ensure optimal efficiency.Key...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitJoin Lenovo's Managed Service Desk team in Essen, Germany, and take on a challenging technical role that requires strong troubleshooting skills and language proficiency. As a Technical Support Specialist, you will provide best-in-class support to Lenovo's customers, resolving hardware and software issues over the phone, email, and chat. Your expertise in...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical role within Lenovo's Managed Service Desk support team based in Essen, Germany. As a Technical Support Specialist, you will deliver best-in-class support to Lenovo's Managed Service Desk customers. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks,...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical role within Lenovo's Managed Service Desk support team based in Essen, Germany. As a Technical Support Specialist, you will deliver best-in-class support to Lenovo's Managed Service Desk customers. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks,...
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Technical Support Specialist with French and German
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical role within Lenovo's Managed Service Desk support team based in Essen, Germany. As a Technical Support Specialist, you will be delivering best-in-class support to Lenovo's Managed Service Desk customers. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio...
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Technical Support Specialist with French and German
vor 4 Wochen
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical role within Lenovo's Managed Service Desk support team based in Essen, Germany. As a Technical Support Specialist, you will be delivering best-in-class support to Lenovo's Managed Service Desk customers. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical position within Lenovo's Managed Service Desk support team. As a Technical Support Specialist, you will be responsible for delivering best-in-class support to Lenovo's Managed Service Desk customers. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio,...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical position within Lenovo's Managed Service Desk support team. As a Technical Support Specialist, you will be responsible for delivering best-in-class support to Lenovo's Managed Service Desk customers. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio,...
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Technical Support Specialist
vor 3 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview of the Role This position is a pivotal technical role within Lenovo's Managed Service Desk support team. You will be responsible for delivering exceptional support to our Managed Service Desk clientele. Utilizing various communication channels such as phone, email, and chat, you will conduct remote diagnostics to accurately identify issues...
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Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview of the Role This position is a pivotal technical role within Lenovo's Managed Service Desk support team. You will be responsible for delivering exceptional support to our Managed Service Desk clientele. Utilizing various communication channels such as phone, email, and chat, you will conduct remote diagnostics to accurately identify issues...
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Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitRole Overview This position is a technical opportunity within Lenovo's Managed Service Desk support team. In this capacity, you will provide exceptional support to Lenovo's Managed Service Desk clientele. Utilizing phone, email, and chat, you will conduct remote diagnostics to accurately identify issues within the client product range (including...
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Technical Support Specialist
vor 3 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitRole Overview This position is a technical opportunity within Lenovo's Managed Service Desk support team. In this capacity, you will provide exceptional support to Lenovo's Managed Service Desk clientele. Utilizing phone, email, and chat, you will conduct remote diagnostics to accurately identify issues within the client product range (including...
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Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Lenovo Managed Service Desk team in Essen, Germany. As a key member of our team, you will be responsible for delivering exceptional support to our customers, troubleshooting complex technical issues, and providing solutions to ensure optimal hardware and software...
Managed Service Desk Engineer with Multilingual Support
vor 2 Monaten
About the Role
This is a technical position within Lenovo's Managed Service Desk support team. As a key member of the team, you will be responsible for delivering exceptional support to Lenovo's customers. Your primary focus will be on remote troubleshooting, diagnosing reported problems, and providing solutions to maintain high first-time fix rates.
You will work closely with a team of Customer Success Managers to oversee cases end-to-end, ensuring exceptional case management, follow-up, and customer communication. The role requires a broad technical knowledge, as the Managed Service Desk supports a wide range of products beyond Lenovo's own portfolio.
Key Responsibilities
- Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation.
- Identify the cause of hardware and software faults and provide a solution.
- Resolve issues over the phone, via email, or onsite through parts and engineer dispatch.
- Work with the Technical Account Management team to monitor and track issues to ensure speedy resolution.
- Advise and educate customers on technical issues through a combination of experience and guideline documentation.
- Provide input on recurring customer problems and share information with other technical team members when relevant.
- Monitor and drive to closure your own 'open case' workload.
Requirements
- 3+ years of experience in Client Technical Support roles.
- Experience within IT Services and working with Field Service Providers.
- Working knowledge of Windows Operating Systems and MS Products.
- Proven ability to troubleshoot both hardware and software across client products.
- Effective communication skills at all levels - written and verbal.
- Experience with Microsoft CSP, or any of the following certifications MS-900, AZ-900, SC-900.
- Business Fluent German and French and English.
About Lenovo
Lenovo is a forward-thinking IT company that offers a stimulating environment for career growth and development. We provide access to training for personal development and a high focus on gender diversity. Our international team offers a very attractive compensation package and performance-based rewards.
