Technical Support Specialist with French and German
vor 3 Wochen
About the Role
This is a technical role within Lenovo's Managed Service Desk support team based in Essen, Germany. As a Technical Support Specialist, you will be delivering best-in-class support to Lenovo's Managed Service Desk customers. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, tablets & phones) and maintain high first-time fix rates. You will also dispatch parts engineers to site as needed to perform repairs.
Key Responsibilities
- Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
- Identify the cause of hardware / software faults and provide a solution
- Resolve over phone or email or onsite via parts and engineer dispatch
- Work with the Technical Account Management team to monitor and track issues to ensure speedy resolution
- Advise & educate customers through a combination of experience & guideline documentation to ensure a solution to their technical issues
- Provide input on recurring customer problems and share that information with other technical team members when relevant
- Monitor own 'open case' workload and drive to closure
Requirements
- 3+ years of experience in Client Technical Support roles
- Experience within IT Services and Working with Field Service Providers
- Working Knowledge on Windows Operating Systems and MS Products
- Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets & phones)
- Effective communication skills at all levels - written and verbal
- Experience with Microsoft CSP, or any of the following certifications MS-900, AZ-900, SC-900
- Business Fluent German and French and English
About Lenovo
Lenovo Managed Service Desk provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
-
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical role within Lenovo's Managed Service Desk support team based in Essen, Germany. As a Technical Support Specialist, you will deliver best-in-class support to Lenovo's Managed Service Desk customers. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks,...
-
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical role within Lenovo's Managed Service Desk support team based in Essen, Germany. As a Technical Support Specialist, you will deliver best-in-class support to Lenovo's Managed Service Desk customers. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks,...
-
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Lenovo Managed Service Desk team in Essen, Germany. As a key member of our team, you will be responsible for delivering exceptional support to our customers, troubleshooting complex technical issues, and providing solutions to ensure optimal hardware and software...
-
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Lenovo Managed Service Desk team in Essen, Germany. As a key member of our team, you will be responsible for delivering exceptional support to our customers, troubleshooting complex technical issues, and providing solutions to ensure optimal hardware and software...
-
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical position within Lenovo's Managed Service Desk support team. As a Technical Support Specialist, you will be responsible for delivering best-in-class support to Lenovo's Managed Service Desk customers. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio,...
-
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleThis is a technical position within Lenovo's Managed Service Desk support team. As a Technical Support Specialist, you will be responsible for delivering best-in-class support to Lenovo's Managed Service Desk customers. You will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio,...
-
Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitRole Overview This position is a technical opportunity within Lenovo's Managed Service Desk support division. The successful candidate will provide exceptional support to Lenovo's Managed Service Desk clientele. Through various communication channels including phone, email, and chat, you will conduct remote diagnostics to accurately identify issues...
-
Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitRole Overview This position is a technical opportunity within Lenovo's Managed Service Desk support division. The successful candidate will provide exceptional support to Lenovo's Managed Service Desk clientele. Through various communication channels including phone, email, and chat, you will conduct remote diagnostics to accurately identify issues...
-
Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview and Requirements This position is a technical role within Lenovo's Managed Service Desk support team. The successful candidate will provide exceptional support to Lenovo's Managed Service Desk clientele. Utilizing various communication channels such as phone, email, and chat, you will engage in remote troubleshooting to accurately identify...
-
Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview and Requirements This position is a technical role within Lenovo's Managed Service Desk support team. The successful candidate will provide exceptional support to Lenovo's Managed Service Desk clientele. Utilizing various communication channels such as phone, email, and chat, you will engage in remote troubleshooting to accurately identify...
-
Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitRole Overview This position is a technical opportunity within Lenovo's Managed Service Desk support team. In this capacity, you will provide exceptional support to Lenovo's Managed Service Desk clientele. Utilizing phone, email, and chat, you will conduct remote diagnostics to accurately identify issues within the client product range (including...
-
Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitRole Overview This position is a technical opportunity within Lenovo's Managed Service Desk support team. In this capacity, you will provide exceptional support to Lenovo's Managed Service Desk clientele. Utilizing phone, email, and chat, you will conduct remote diagnostics to accurately identify issues within the client product range (including...
-
Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview of the Role This position is a pivotal technical role within Lenovo's Managed Service Desk support team. You will be responsible for delivering exceptional support to our Managed Service Desk clientele. Utilizing various communication channels such as phone, email, and chat, you will conduct remote diagnostics to accurately identify issues...
-
Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview of the Role This position is a pivotal technical role within Lenovo's Managed Service Desk support team. You will be responsible for delivering exceptional support to our Managed Service Desk clientele. Utilizing various communication channels such as phone, email, and chat, you will conduct remote diagnostics to accurately identify issues...
-
Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview of the Role This position is a technical function within Lenovo's Managed Service Desk support team. The successful candidate will provide top-tier assistance to Lenovo's Managed Service Desk clientele. Through various communication channels including phone, email, and chat, you will conduct remote diagnostics to accurately identify issues...
-
Technical Support Specialist
vor 2 Monaten
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitOverview of the Role This position is a technical function within Lenovo's Managed Service Desk support team. The successful candidate will provide top-tier assistance to Lenovo's Managed Service Desk clientele. Through various communication channels including phone, email, and chat, you will conduct remote diagnostics to accurately identify issues...
-
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitJoin Lenovo's Managed Service Desk team in Essen, Germany, and take on a challenging technical role that requires strong troubleshooting skills and language proficiency. As a Technical Support Specialist, you will provide best-in-class support to Lenovo's customers, resolving hardware and software issues over the phone, email, and chat. Your expertise in...
-
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Lenovo Managed Service Desk team in Essen, Germany. As a key member of our team, you will be responsible for delivering exceptional support to our customers, troubleshooting complex technical issues, and providing solutions to ensure optimal efficiency.Key...
-
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Lenovo Managed Service Desk team in Essen, Germany. As a key member of our team, you will be responsible for delivering exceptional support to our customers, troubleshooting complex technical issues, and providing solutions to ensure optimal efficiency.Key...
-
Essen, Nordrhein-Westfalen, Deutschland Lenovo VollzeitJob SummaryThis role involves delivering exceptional technical support to Lenovo's Managed Service Desk customers. As a Technical Support Specialist, you will work with a team of Customer Success Managers to oversee cases end-to-end, providing exceptional case management, follow-up, and customer communication.Key ResponsibilitiesDiagnose problems remotely...
