Managed Service Desk Engineer with French and German Expertise
vor 3 Wochen
About the Role
We are seeking a highly skilled Managed Service Desk Engineer to join our team in Essen, Germany. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat
- Diagnose and resolve hardware and software issues
- Work closely with our Customer Success Managers to ensure seamless case management and customer communication
- Collaborate with our Technical Account Management team to monitor and track issues
- Develop and maintain technical knowledge of Lenovo's product portfolio
Requirements
- 3+ years of experience in Client Technical Support roles
- Experience within IT Services and Working with Field Service Providers
- Working Knowledge on Windows Operating Systems and MS Products
- Proven ability to troubleshoot both hardware and software across client products
- Effective communication skills at all levels - written and verbal
- Business Fluent German and French and English
What We Offer
- An open and stimulating environment within one of the most forward-thinking IT companies
- Opportunities for career development & growth
- Access to trainings for personal development
- An international team with a high focus on Gender Diversity
- Very attractive compensation package and Performance based rewards
About Lenovo Managed Service Desk
Lenovo Managed Service Desk provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
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