Help Desk Manager

vor 4 Wochen

Kaiserslautern, Rheinland-Pfalz, Deutschland IDS International Vollzeit

Job Summary

ID International is seeking a Help Desk Manager to support the Total Maintenance Contract for the Kaiserslautern Military Community.

Key Responsibilities

  • Manage and supervise subordinate Help Desk Clerks.
  • Provide technical support services via phone and in-person to users for standard and non-standard hardware and software systems.
  • Respond to user inquiries regarding problem resolution status.
  • Install and configure new hardware devices and software applications.
  • Assist in the development and maintenance of helpdesk documentation and training materials.
  • Build PCs for new employees and provide upgrades for existing employees.
  • Configure and reset application and network access accounts as required.
  • Coordinate with users for setups, installations, and upgrades.
  • Monitor and manage helpdesk tickets through an ITIL-aligned ticketing system in a timely manner.
  • Document problem resolutions and customer interactions thoroughly.
  • Provide assistance with IT asset inventory management.
  • Work remotely with vendors to troubleshoot unique hardware and software systems.
  • Assist in developing standard IT procedures.
  • Maintain printers, scanners, and smartphones.
  • Stay current in software and hardware technologies to provide accurate responses to user inquiries.

Requirements

  • Bachelor's degree in Management or Business Administration, or documented five years of experience in facility work reception management.
  • Documented three years of experience in the SAP software.

Preferred Qualifications

  • HDICertifications.

Language Requirements

  • English and German at level 4 proficiency.

Benefits

  • Health and well-being: 100% of employee medical and other insurance premiums are paid by IDS.
  • Financial future: 401(k) with an industry-leading match and no waiting period.
  • Paid leave: generous time off accruals for paid leave, totaling five weeks.
  • Professional development: networking opportunities, informal mentoring, education reimbursement, and access to thousands of online professional development resources.
  • Casual, fun, and supportive work environment with all the tools and amenities needed to thrive.

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