Help Desk Support Specialist

vor 4 Wochen

Kaiserslautern, Rheinland-Pfalz, Deutschland IDS International Vollzeit

Job Summary

IDS International is seeking a Help Desk Clerks (HDC) to support the "Total Maintenance Contract for the Kaiserslautern Military Community." The HDCs are responsible for overseeing timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service.

Key Responsibilities

  • Provide services via phone and in person to users for both standard and non-standard hardware and software systems.
  • Respond to user questions concerning problem resolution status.
  • Install and configure new hardware devices and software applications.
  • Assist in the development and maintenance of helpdesk documentation and training materials.
  • Build PCs for new employees and provide upgrades for existing employees.
  • Configure and reset application and network access accounts where required.
  • Coordinate with users for setups, installations, and upgrades.
  • Monitor and manage helpdesk tickets through an ITIL aligned ticketing system in a timely manner.
  • Thoroughly document problem resolutions and customer interactions.
  • Provide assistance with IT asset inventory management.
  • Work remotely with vendors to troubleshoot unique hardware and software systems.
  • Assist in developing standard IT procedures.
  • Maintain printers, scanners, and smartphones.
  • Research and remain current in software and hardware technologies to provide accurate responses to user questions.

Requirements

  • Associate's degree in Management or Office Automation or Foreign Country Equivalent or documented two (2) years of experience in facility work reception management.

Preferred Qualifications

  • HDICertifications.

Language Requirements

  • English and German at level 4 proficiency: At this level an employee is required to possess a high degree of proficiency in both written and spoken English, including the ability to translate the host country language into precise and correct English, and English into the applicable foreign language. On occasion, an employee at this level might be expected to act as an interpreter in situations where considerable importance attaches to proper word meaning.

Computer Skills

  • Working knowledge of Microsoft Office (Word, Excel, and PowerPoint).

Benefits

  • Health and Well-being - 100% of employee medical and other insurance premiums are paid by IDS.
  • Financial Future – 401(k) with an industry leading match and no waiting period. You are fully vested in all contributions from the start.
  • Paid Leave - Generous time off accruals for you to take paid leave, totaling five weeks.
  • Professional Development – networking opportunities, informal mentoring, education reimbursement and access to thousands of online professional development resources.
  • Casual, fun, and supportive work environment with all the tools and amenities you need to thrive.

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