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Help Desk Support Specialist
vor 1 Monat
Help Desk Support Specialist
IDS International is seeking a Help Desk Support Specialist to support the Total Maintenance Contract for the Kaiserslautern Military Community. The successful candidate will be responsible for providing timely and quality technical support services to clients, both internal and external.
Key Responsibilities:
- Provide technical support via phone and in-person to users for hardware and software systems.
- Respond to user inquiries and resolve issues in a timely manner.
- Install and configure new hardware devices and software applications.
- Assist in the development and maintenance of helpdesk documentation and training materials.
- Build PCs for new employees and provide upgrades for existing employees.
- Configure and reset application and network access accounts as needed.
- Coordinate with users for setups, installations, and upgrades.
- Monitor and manage helpdesk tickets through an ITIL-aligned ticketing system.
- Document problem resolutions and customer interactions.
- Provide assistance with IT asset inventory management.
- Work with vendors to troubleshoot unique hardware and software systems.
- Develop and maintain standard IT procedures.
- Maintain printers, scanners, and smartphones.
- Stay up-to-date with software and hardware technologies to provide accurate responses to user inquiries.
Requirements:
- Associate's degree in Management or Office Automation or equivalent experience.
- English and German language proficiency at level 4.
- Working knowledge of Microsoft Office.
Benefits:
- 100% employee medical and other insurance premiums paid by IDS.
- 401(k) with industry-leading match and no waiting period.
- Generous time off accruals.
- Professional development opportunities.
- Casual and supportive work environment.