Technical Account Manager

vor 3 Wochen

Munich, Bayern, Deutschland Sprinklr Vollzeit

About the Role

The Client Technical Lead will be responsible for providing technical account planning, program management, and oversight for key client initiatives and projects requiring integration, product development, and/or customization to achieve Positive Business Outcomes (PBOs). This role will ensure that these initiatives and projects align closely with the client's strategic priorities and Sprinklr's product capabilities.

Key Responsibilities

  • Technical advisor and represent the 'voice of the customer within Sprinklr to inform and influence engineering, build a bridge between client and product, and help accelerate customer deployment and ongoing business outcomes.
  • Delivers upon client-specialized key initiatives which require integration, product development, and/or customization to achieve Positive Business Outcomes (PBOs)
  • Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated with Sprinklr product development initiatives
  • Ability to lead and motivate cross-functional teams and interact with all levels
  • Analysis, planning, development of requirements documents, building functional models, procedures, functional architectures, and other related management and technical duties.
  • Assign and monitor the work of Sprinklr client-assigned technical personnel, ensuring that project steps are in alignment with business objectives
  • Defines project scope, deliverables, roles and responsibilities in collaboration with client stakeholders and business partners
  • Designs and implements processes to monitor and control resources, risks and value to Business Objectives.
  • Establishes, plans, and executes significant milestone reviews and decision gates with client stakeholders to complete the project life cycle.
  • Ensures all the required Sprinklr deliverables are produced and reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of product managers and subject matter experts
  • Identifies, clarifies and communicates project vision, goals and objectives and how these support client strategic objectives
  • Manage scope throughout the project duration. Maintains accurate program estimates, timelines, project plans, and status reports Manage and track team velocity, financials, and other KPIs with the plan and published progress reports.
  • Resolves conflicts by demonstrating leadership and appropriate decision-making competencies
  • Responsible for complex program management tasks and developing standards and processes for scheduling, administration, and accounting.
  • Understands, tracks and articulates issues/risks/action items; works with responsible product managers to address the items promptly; updates the appropriate client stakeholders as needed.

Requirements

  • 5-7+ years of Technical Account Manager experience with gradually increasing responsibilities and a demonstrated understanding of Project Management processes, artefacts and tools
  • Knowledge of REST/JSON API to facilitate System Integrations
  • Knowledge of the following software languages: JavaScript, Java, Ruby, Python
  • Knowledge of Common Enterprise Software Platforms: SFDC, Dynamics, Adobe, Oracle, SAP, ServiceNow, etc.
  • High-level knowledge of relational databases and NoSQL
  • Complete understanding of software development lifecycle best practices
  • Ability to independently manage the operational aspects of ongoing projects and serves as a liaison between client stakeholders and Sprinklr product managers
  • An ability to drive to big-picture goals and milestones while valuing and maintaining strong attention to detail
  • An ability to quickly identify and drive to the optimal solution when presented with a series of constraints
  • Excellent judgment, analytical thinking, and problem-solving skills
  • Experience in business process mapping or operational redesign/improvement
  • Knowledge of both theoretical and practical aspects of project management
  • Self-motivated individual that possesses excellent time management and organizational skills
  • Strong cross-functional collaboration skills, relationship-building skills and ability to achieve results without direct reporting relationships
  • Strong oral and written communication skills
  • Strong sense of personal responsibility and accountability for delivering high-quality work.

About Sprinklr

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.

  • Technical Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Sprinklr Vollzeit

    Job DescriptionJob Title: Technical Account ManagerJob Summary:The Technical Account Manager is a critical role that requires a unique blend of technical expertise, business acumen, and exceptional communication skills. As a Technical Account Manager at Sprinklr, you will be responsible for providing technical leadership and guidance to our clients, ensuring...

  • Technical Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland Sprinklr Vollzeit

    Job DescriptionJob Title: Technical Account ManagerJob Summary:The Technical Account Manager is a critical role that requires a unique blend of technical expertise, business acumen, and exceptional communication skills. As a Technical Account Manager at Sprinklr, you will be responsible for providing technical leadership and guidance to our clients, ensuring...

  • Technical Account Manager

    vor 1 Monat

    Munich, Bayern, Deutschland Thales Vollzeit

    Job Title: Technical Account ManagerThales is seeking a highly skilled Technical Account Manager to join our team in Munich or Düsseldorf. As a Technical Account Manager, you will be responsible for delivering and maintaining our Sentinel products and services to assigned customers, ensuring high customer satisfaction levels and meeting Service Level...

  • Technical Account Manager

    vor 1 Monat

    Munich, Bayern, Deutschland Thales Vollzeit

    Job Title: Technical Account ManagerThales is seeking a highly skilled Technical Account Manager to join our team in Munich or Düsseldorf. As a Technical Account Manager, you will be responsible for delivering and maintaining our Sentinel products and services to assigned customers, ensuring high customer satisfaction levels and meeting Service Level...

  • AWS Technical Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) - H13 Vollzeit

    Unlock the Power of AWS with Our Technical Account Manager RoleAre you passionate about helping customers achieve their full potential with Amazon Web Services (AWS)? Do you have a knack for technical expertise and customer-facing skills? We're seeking a talented Technical Account Manager to join our team at AWS EMEA SARL (Germany Branch) - H13.As a...

  • AWS Technical Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) - H13 Vollzeit

    Unlock the Power of AWS with Our Technical Account Manager RoleAre you passionate about helping customers achieve their full potential with Amazon Web Services (AWS)? Do you have a knack for technical expertise and customer-facing skills? We're seeking a talented Technical Account Manager to join our team at AWS EMEA SARL (Germany Branch) - H13.As a...

  • Technical Account Manager

    vor 1 Monat

    Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) - H13 Vollzeit

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at AWS EMEA SARL (Germany Branch) - H13. As a Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from our largest and fastest-growing customers.Key ResponsibilitiesWork with engineering/technology teams for large customers or a...

  • Technical Account Manager

    vor 1 Monat

    Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) - H13 Vollzeit

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at AWS EMEA SARL (Germany Branch) - H13. As a Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from our largest and fastest-growing customers.Key ResponsibilitiesWork with engineering/technology teams for large customers or a...

  • Senior Technical Account Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland Nexperia Vollzeit

    About the RoleThe Senior Technical Account Manager will work closely with the EMEA Sales & Marketing department and the Business Group Application and Marketing teams to drive technical support actions and ensure business creation at major Automotive accounts. This includes the Nexperia product portfolio, including Wide-Bandgap, Analog, and Power...

  • Technical Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) - H13 Vollzeit

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at AWS EMEA SARL (Germany Branch) - H13. As a Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from our largest and fastest-growing customers.Key ResponsibilitiesWork closely with engineering and technology teams to deliver...

  • Technical Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) - H13 Vollzeit

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at AWS EMEA SARL (Germany Branch) - H13. As a Technical Account Manager, you will be responsible for driving revenue, adoption, and growth from our largest and fastest-growing customers.Key ResponsibilitiesWork closely with engineering and technology teams to deliver...

  • Technical Account Manager

    vor 2 Wochen

    Munich, Bayern, Deutschland Sprinklr Vollzeit

    Job SummaryThe Client Technical Lead will be responsible for providing technical account planning, program management, and oversight for key client initiatives and projects requiring integration, product development, and/or customization to achieve Positive Business Outcomes (PBOs).The ideal candidate will have a strong understanding of project management...

  • Technical Account Manager

    vor 1 Monat

    Munich, Bayern, Deutschland SAMSUNG Vollzeit

    Job SummaryThis role will be responsible for driving technical business development and ecosystem enabling of Samsung Memory (DRAM, eMMC, UFS, and SSD) for Automotive.Key ResponsibilitiesTechnical Account Management of Emerging Customers:Conduct regular meetings to discuss business opportunities and technical requirements.Develop business by identifying new...

  • Technical Account Manager

    vor 1 Monat

    Munich, Bayern, Deutschland SAMSUNG Vollzeit

    Job SummaryThis role will be responsible for driving technical business development and ecosystem enabling of Samsung Memory (DRAM, eMMC, UFS, and SSD) for Automotive.Key ResponsibilitiesTechnical Account Management of Emerging Customers:Conduct regular meetings to discuss business opportunities and technical requirements.Develop business by identifying new...

  • Technical Account Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland SAMSUNG Vollzeit

    Job SummaryThis role will be responsible for driving technical business development and ecosystem enabling of Samsung Memory (DRAM, eMMC, UFS, and SSD) for Automotive.Key ResponsibilitiesTechnical Account Management of Emerging Customers:Conduct regular meetings to discuss business opportunities and technical requirements.Develop business by identifying new...

  • Technical Account Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland SAMSUNG Vollzeit

    Job SummaryThis role will be responsible for driving technical business development and ecosystem enabling of Samsung Memory (DRAM, eMMC, UFS, and SSD) for Automotive.Key ResponsibilitiesTechnical Account Management of Emerging Customers:Conduct regular meetings to discuss business opportunities and technical requirements.Develop business by identifying new...

  • Technical Account Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland Thales Vollzeit

    Technical Account Manager - Digital Transformation ExpertThales is seeking a Technical Account Manager to join our team in Munich, Germany. As a Technical Account Manager, you will be responsible for the long-term successful delivery and use of our Sentinel products and services by assigned customers.Your MissionTake responsibility for the delivery and use...

  • AWS Enterprise Support Technical Account Manager

    vor 2 Wochen

    Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) - H13 Vollzeit

    Are you passionate about helping customers achieve the best value from AWS? As a Technical Account Manager for AWS Enterprise Support, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.This is not a sales role, but rather an opportunity to craft and execute strategies to...

  • AWS Enterprise Support Technical Account Manager

    vor 3 Wochen

    Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) - H13 Vollzeit

    About the RoleAWS Enterprise Support is seeking a highly skilled Technical Account Manager to join our team in Germany. As a Technical Account Manager, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.Key Responsibilities Work with customers to understand their business...

  • AWS Technical Account Manager

    vor 4 Wochen

    Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) - H13 Vollzeit

    Unlock the Power of AWS with Our TeamAre you ready to be at the forefront of innovation and help customers achieve the greatest value from AWS? As a Technical Account Manager at AWS EMEA SARL (Germany Branch) - H13, you will have the opportunity to craft and execute strategies to drive our customers' adoption and use of AWS services.The RoleAs a TAM, you...