Associate Support Consultant

Vor 3 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Manhattan Associates Vollzeit
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Associate Support Consultant. As a key member of our support team, you will play a critical role in delivering exceptional customer service and technical expertise to our clients.

Key Responsibilities
  • Technical Expertise: Demonstrates in-depth knowledge and understanding of core product functionality, including supply chain commerce technology.
  • Issue Resolution: Evaluates impact, prioritizes, maintains, and proactively drives issue lists for a number of key client accounts, ensuring timely resolution and minimal disruption.
  • Investigation and Troubleshooting: Drives investigations, resolves configuration/setup issues, and works collaboratively with technical teams to resolve complex problems.
  • Modification Development: Supports modification development, delivery, and change management, ensuring seamless integration with existing systems.
  • Client Relationships: Develops positive working relationships with clients and internal support resources, fostering open communication and trust.
  • Communication and Presentation: Presents functional and technical concepts to both client and internal audiences, effectively conveying complex ideas and solutions.
  • Client Advocacy: Establishes oneself as a primary point of contact for the client, identifying and escalating issues within Manhattan Associates' reporting structure.
Requirements
  • Education and Experience: Degree required or equivalent in a technical discipline (e.g., Computer Science, Maths, or Engineering). Commercial awareness, ideally gained from a placement year or a previous role within the technology sector.
  • Skills and Qualifications: Excellent communication skills, ability to work effectively as part of a team, at all organizational levels. Strong analytical and problem-solving skills. Experience of any of the following would be an advantage: SQL, XML, XSL, C#, ASP.NET, JavaScript, AJAX, REST-based web services, Windows Server/Active Directory. Experience of implementing supply chain products would be an advantage.
  • Commitment to Diversity and Inclusion: Manhattan Associates is committed to diversity and inclusion. We believe that a diverse and inclusive workplace is essential to our success and strive to create an environment where everyone feels valued, respected, and empowered to contribute their best work.
About Manhattan Associates

At Manhattan Associates, we are proud to be an Equal Employment Opportunity Employer. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. We believe that our diversity is a strength and that it enables us to better serve our clients and communities.

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