Associate Support Consultant
Vor 6 Tagen
We are seeking a highly skilled and motivated individual to join our team as a Associate Support Consultant. As a key member of our support team, you will play a critical role in delivering exceptional customer service and technical expertise to our clients.
Key Responsibilities- Technical Expertise: Demonstrates in-depth knowledge and understanding of core product functionality, including supply chain commerce technology.
- Issue Resolution: Evaluates impact, prioritizes, maintains, and proactively drives issue lists for a number of key client accounts, ensuring timely resolution and high-quality service.
- Investigation and Troubleshooting: Drives investigations, resolves configuration/setup issues, and works with various technical teams to resolve complex problems.
- Modification Development: Supports modification development, delivery, and change management, ensuring seamless integration with existing systems.
- Client Relationships: Develops positive working relationships with clients and internal support resources, fostering open communication and collaboration.
- Communication and Presentation: Presents functional and technical concepts to both client and internal audiences, effectively conveying complex ideas and solutions.
- Client Advocacy: Establishes oneself as a primary point of contact for the client, identifying and escalating issues within Manhattan Associates' reporting structure.
- Education and Experience: Degree required or equivalent in a technical discipline (e.g., Computer Science, Maths, or Engineering). Commercial awareness, ideally gained from a placement year or a previous role within the technology sector.
- Skills and Qualifications: Excellent communication skills, ability to work effectively as part of a team, at all organizational levels. Strong analytical and problem-solving skills. Experience of any of the following would be an advantage: SQL, XML, XSL, C#, ASP.NET, JavaScript, AJAX, REST-based web services, Windows Server/Active Directory. Experience of implementing supply chain products would be an advantage.
- Commitment to Diversity and Inclusion: Manhattan Associates is committed to diversity and inclusion. We believe that a diverse and inclusive workplace is essential to our success and the success of our clients. We are an Equal Employment Opportunity Employer and welcome applications from all qualified candidates.
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