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Client Support Associate

vor 2 Monaten


Düsseldorf, Nordrhein-Westfalen, Deutschland Manhattan Associates Vollzeit
Empowering Commerce and Life through Technology

Welcome to Manhattan Associates, where our innovative supply chain commerce technology transforms the way individuals and businesses operate globally. If you are eager to solve intricate challenges, expand boundaries, and redefine possibilities, you are in the right environment.

Key Responsibilities:

  • Exhibit a comprehensive understanding of essential product functionalities.
  • Assess impacts, prioritize tasks, and proactively manage issue lists for several key client accounts.
  • Lead investigations, resolve configuration and setup challenges, and collaborate with various technical teams to address issues.
  • Assist in the development, delivery, and management of modifications.
  • Foster positive relationships with clients and internal support teams.
  • Communicate functional and technical concepts effectively to both client and internal stakeholders.
  • Establish yourself as the primary contact for clients, identifying and escalating issues within the Manhattan Associates reporting framework.

Qualifications:

  • A degree or equivalent experience is required, preferably a 2:1 in a technical field (e.g., Computer Science, Mathematics, or Engineering).
  • Commercial insight, ideally acquired through a placement year or prior experience in the technology sector.
  • Exceptional communication skills with the ability to collaborate effectively across all organizational levels.
  • Strong analytical and problem-solving capabilities.
  • Familiarity with any of the following is advantageous: SQL, XML, XSL, C#, ASP.NET, JavaScript, AJAX, RESTful web services, Windows Server/Active Directory.
  • Experience in implementing supply chain solutions is a plus.

Commitment to Diversity and Inclusion:

At Manhattan Associates, we value more than just the work we do. Our cultural celebrations, interest groups, and volunteer opportunities ensure that your authentic self is always welcome. The diverse backgrounds, experiences, and perspectives of our team members contribute to our uniqueness. We proudly uphold Equal Employment Opportunity principles, ensuring that all qualified applicants receive fair consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. This program allows us to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.