City Head
vor 4 Wochen
As the City Head, you will lead Lieferando's growth and success in top cities in Germany. You will shape and drive city-specific strategies to deliver an unparalleled end-to-end customer and partner experience, aligned with Lieferando Germany goals. You will expand our footprint in these major cities, working across departments and leading a 'city squad' of individual SMEs. Supported by the global JET matrix organisation at the national and global levels, you will focus on both strategy and execution. Build, and deliver an ambitious roadmap of initiatives. In the role you will foster continuous innovation and challenge the status quo to achieve impactful results.
Ideal candidates will have a background in consulting with balancing high-level strategic thinking with data-driven, impact-focused decision making. We are looking for someone ready to innovate, drive growth, and dive into the details to ensure success. You will report directly to the Country Managing Director, playing a crucial role in shaping the future of food and grocery delivery in Germany's most dynamic cities.
Key Responsibilities- Develop and own the strategic vision for your city, maximising market penetration, customer satisfaction, and operational efficiency.
- Oversee day-to-day business management and operations, executing strategies with solutions that are specific, granular, scalable, and repeatable.
- Build and maintain strong relationships with key stakeholders, including restaurant partners, delivery personnel, local authorities, and customers.
- Track and analyse KPIs and SLAs to measure the success of initiatives and identify areas for improvement.
- Develop and manage budgets, steer financial performance, and prepare and present reports on project status, performance metrics, and strategic initiatives to senior management and stakeholders as needed.
- Drive innovation initiatives and identify growth opportunities to keep Lieferando at the forefront of the food delivery market.
- Lead, mentor, and manage a diverse team, fostering a collaborative and high-performance culture.
- Ensure all operations and projects comply with relevant regulations, policies, and standards.
- Proven track record of successful project delivery in complex urban environments, with a strong preference for candidates with consulting backgrounds, and/or experience in retail and/or ecommerce and/or consumer goods and services.
- Strong leadership and team management skills, with experience managing multidisciplinary teams especially in matrix organisation.
- Strong documentation and presentation skills, with experience presenting to diverse audiences and ensuring alignment, informed decision-making at all levels.
- Strong analytical and problem-solving skills.
- Excellent communication, negotiation, and interpersonal skills, with the ability to distil complex ideas into clear, compelling narratives, facilitating decision-making and strategic alignment.
- Proficiency in German and English, both written and spoken.
- Ability to travel frequently between key cities in Germany.
Additional preference
- P&L management experience.
- Experience with digital platforms and technology-driven logistics solutions.
- Knowledge of the German food delivery and quick commerce market and customer behaviour trends.
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