Corporate Receptionist

Vor 7 Tagen

Berlin, Berlin, Deutschland JLL Vollzeit

About the Role

The Workplace Experience Ambassador team at JLL are responsible for delivering exceptional customer service to internal and external visitors. As a key member of the team, you will be the face of JLL, providing a warm and welcoming experience to all who enter our premises.

Key Responsibilities

  • Take ownership of the internal and external visitor experience, ensuring all interactions leave a positive and memorable impression.
  • Deliver core front of house services, including sign-in, badging, luggage, lost and found, and deliveries.
  • Receive, direct, and relay telephone, email, and other queries via front of house.
  • Greet, assist, and direct candidates, new hires, visitors, and the general public appropriately.
  • Continually monitor onsite events to ensure visitor experience is personalized and optimized.
  • Proactively contribute to maintaining the highest standards of presentation and functionality across front of house and meeting and event areas.
  • Undertake physical setup of meeting and event spaces, adhering to team guidelines and EHS considerations.
  • Monitor meeting room environments, including furniture, signage, equipment, temperature, fabric, and consumables.
  • Create and maintain up-to-date Outlook, conference room finder, and SharePoint room booking systems.
  • Develop a high awareness of local area services, such as shops, restaurants, hotels, and transport, to support customers.
  • Daily liaison with one-team partners, including security and janitorial teams, on the coordination of meetings and events.
  • Provide timely, accurate, and personalized responses to meetings and events inquiries.
  • Work flexibly in different settings as part of the team.
  • Coordinate the daily updating of room booking displays in line with local and regional processes.
  • Support and cover other facilities team services as required.

Requirements

  • Experience in reception, concierge, or related fields.
  • Previous catering or hospitality experience is desirable.
  • Excellent people skills and ability to interact with a wide range of client staff and demands.
  • Previous experience working within a high-profile corporate environment.
  • Facilities Management exposure would be beneficial.
  • Fluency in English and local language.
  • Strong PC literacy and proven ability to manage daily activities using various systems.
  • Very high attention to detail.
  • Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
  • Ability to maintain professionalism at all times and be an ambassador of the team.
  • Excellent team player with a willingness to go above and beyond for each other.

About JLL

JLL is a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.

What We Offer

  • You'll join an entrepreneurial, inclusive culture where we succeed together – across the desk and around the globe.
  • Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.
  • Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.

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