Customer Success and Support Team Lead

vor 2 Stunden

Bonn, Nordrhein-Westfalen, Deutschland Simon-Kucher Vollzeit
About the Role

We are seeking a highly skilled and experienced Customer Success and Support Manager to join our fast-growing Simon-Kucher Engine team. As a key member of our organization, you will be responsible for developing and managing a scalable multi-product customer success and support team and operations.

Key Responsibilities
  • Develop and implement customer success and support strategies to ensure customer satisfaction and retention.
  • Lead a team of customer success and support representatives, providing coaching, training, and guidance to ensure optimal performance.
  • Collaborate with technical and service teams to ensure service level agreements with clients are fulfilled.
  • Monitor and analyze customer support cases and statistics to identify areas for process improvement.
  • Develop and maintain relationships with key clients to ensure their needs are met and exceeded.
About You

We are looking for a highly motivated and experienced professional with a strong background in customer success and support. You will have a bachelor's or master's degree in a relevant field and a minimum of 5 years of experience in customer success or support organizations in the software industry.

You will possess excellent analytical and problem-solving skills, as well as strong interpersonal, communication, and team building skills. You will be fluent in English and have proficiency in additional languages, especially German, is a strong advantage.

What We Offer

As a member of our team, you will have the opportunity to work with a dynamic and innovative company that is at the forefront of innovation in our space. You will have access to extensive training and development programs, as well as a collaborative and supportive work environment.

We offer a competitive salary and benefits package, as well as opportunities for career growth and advancement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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