Hotel Guest Experience Specialist

Vor 5 Tagen


Heidelberg, Baden-Württemberg, Deutschland Marriott International Vollzeit
Company Overview

Heidelberg Marriott Hotel is a world-renowned hospitality leader, committed to delivering exceptional guest experiences. As a Front Office Agent, you will be part of a diverse and dynamic team that embodies the spirit of excellence and innovation.

Job Description

The ideal candidate will possess excellent communication and interpersonal skills, ensuring seamless interactions with guests from diverse backgrounds. Your attention to detail and ability to multitask will be essential in managing check-in and check-out processes, resolving issues, and providing personalized services.

Required Skills and Qualifications

To succeed in this role, you should have completed training as a hotel specialist or have relevant experience in a similar position. Proficiency in German and English is mandatory, and your enthusiasm for the hotel industry is contagious. If you're unsure whether you fit all aspects, we encourage you to apply – our motto is 'we hire for attitude & train for skills.'

Benefits

We offer a competitive salary range of 45,000 - 60,000 € per annum, taking into account your location in Heidelberg. In addition to a permanent employment contract, you can expect consideration of your roster requests, predictable working hours, and overtime compensation. Our benefits package includes Christmas and vacation bonuses, appreciation bonuses, an employee referral program, capital-forming benefits, discounted employee accommodation, and F&B discounts at over 8,000 Marriott hotels worldwide.

Others

We are an equal opportunity employer, committed to maintaining an inclusive culture where people are at the center. Our hotel offers various wellbeing and mental health initiatives, healthy food options, and opportunities for social commitment. Join us in creating unforgettable experiences for our guests and growing together as a team.



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