Customer Fulfillment and Inventory Analyst

vor 3 Wochen

Frankfurt am Main, Hessen, Deutschland Mattel Vollzeit

Unlock Your Potential at Mattel

We are seeking a highly skilled and experienced professional to join our team as an Associate Manager - Customer Fulfillment & Inventory Analysis. In this role, you will be responsible for maintaining customer relationships, serving as the first escalation point for service issues, and running analytics for day-to-day operations.

Your Key Responsibilities:

  • Train and coach a team of Customer Fulfillment and Inventory Analysts in customer policies, tools, and methods.
  • Build strategic customer relationships for a specified group of customers, with a focus on local language and cultural awareness.
  • Oversee inventory policies and fulfillment execution, ensuring seamless delivery to retailers.
  • Collaborate with internal business partners to improve service while balancing cost and meeting agreed-upon priorities.
  • Monitor metrics and liaise with the central Order Management team to drive continuous improvement.

What We're Looking For:

  • Several years of experience in Customer Fulfillment, with a strong inventory management background and experience as a Team Lead.
  • Practical experience in Supply Chain and/or corresponding academic education (Bachelor/Master) or certification (APICS).
  • Fluency in German and English, both written and verbal.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate with internal and external stakeholders.
  • Experience in solving customer problems with tangible results and a proven track record of driving improvement initiatives.
  • Strong organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

About Mattel:

We are a purpose-driven company that empowers generations to explore the wonder of childhood and reach their full potential. We value collaboration, innovation, and execution, and we're committed to creating a diverse and inclusive workplace where every member of our team feels respected, included, and heard.

How to Apply:

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

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