Application Support Specialist

vor 3 Wochen


Braunschweig, Niedersachsen, Deutschland SOFICO Vollzeit

About the Job

Sofico is seeking a highly skilled Application Support Specialist to join our team. As a Support Consultant, you will be the primary point of contact for customers regarding questions and defects related to our ERP software, Miles.

Key Responsibilities

  • Provide exceptional customer support, ensuring a qualified understanding of issues and implementing solutions.
  • Monitor progress, plan, and inform customers about ticket status.
  • Collaborate with the development team to resolve defects and improve the software.

Requirements

  • Business fluent German (C1 level) is required.
  • Several years of experience in customer-facing or customer service roles.
  • Experience with requirements gathering, business analysis, and configuration of ERP software.
  • Fluent English, as we are an international company.

About Sofico

We are a dynamic and multicultural company with over 30 years of experience. We offer a horizontal and open company culture, where personal development is paramount. Our extensive onboarding program ensures a smooth transition into the role, and we provide opportunities for continuous learning and growth.

What We Offer

  • An extensive salary package and bonus system.
  • Flexible office hours and opportunities to work from home.
  • A modern, state-of-the-art office with easy access.

Join Our Team

We are committed to creating an inclusive environment for all employees, regardless of age, ethnicity, nationality, culture, religion, gender identity, sexual orientation, etc. Our selection process is based solely on your skills, experience, and personality.



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