Product Support Manager EMEA: Drive Customer Satisfaction and Growth

Vor 3 Tagen


Frankfurt am Main, Hessen, Deutschland Edmund Optics Vollzeit

Overview

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With state-of-the-art manufacturing capabilities and a global distribution network, the company has established itself as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions.

About the Role

We are seeking an experienced Product Support Manager EMEA to join our team. As a key member of our sales and marketing team, you will be responsible for managing the Product Support Team with the aim of maximizing customer satisfaction and revenue growth.

Earn an Estimated Salary of €65,000 - €85,000 Per Year

Your primary objective will be to develop and implement strategies that drive continuous improvement in sales processes and customer journeys. This includes defining and tracking key performance indicators (KPIs) and reporting them to stakeholders. You will also participate in tradeshows and conferences, interface with marketing to provide customer feedback, and identify customer support needs to ensure EO's service leadership.

Requirements

  • Degree in engineering, physics, mathematics, or hard science
  • Minimum three years' experience in technical sales and/or product support
  • Proficiency in key optical engineering and physics concepts/optics industry experience preferred
  • Knowledge of company products, applications, capabilities, and sourcing possibilities
  • Knowledgeable about sales and support processes
  • Proven leadership ability to manage people, build highly effective teams, and create positive working atmospheres
  • Fluent in English, additional language skills preferred
  • Strong organization skills
  • Able to identify key objectives, set goals, and execute plans
  • Excellent communication and presentation skills, both written and verbal
  • Travel willingness (occasional visits to tradeshows and other Edmund Optics sites)

What We Offer

A challenging position alongside a competitive employment package within our dynamic and successful corporation in a growing industry. You will have the opportunity to work with highly motivated, self-driven, and open-minded people with a great team spirit.

Our range of employee benefits includes:

  • Company pension scheme
  • Group accident insurance
  • Mobile working opportunity
  • Extensive training and development offer
  • Subsidized gym membership
  • Jobbike
  • Company events

This office-based position can be located in Mainz (Germany), York (UK), or Lyon (France), depending on your preference.



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