IT Technical Support Specialist
Vor 6 Tagen
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at FREE NOW. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our Zendesk instance, providing top-notch support to our customers, and driving process improvements.
Key Responsibilities:
- Servicing our Zendesk Instance: You will be responsible for the day-to-day configuration, support, and maintenance of our Zendesk instance, ensuring it meets the needs of our customers and internal stakeholders.
- Leading Development and Maintenance: You will lead the development and maintenance of our Zendesk instance, working closely with functional leaders, organizational units, and subject matter experts to identify and implement process improvements.
- Troubleshooting and Problem-Solving: You will troubleshoot and provide solutions for technical issues and escalations, ensuring that our customers receive timely and effective support.
- User Management and Permissions: You will be responsible for managing user accounts, licenses, and permissions, including setting up multiple user setups, profiles, and roles.
- Customization and Configuration: You will customize forms, fields, views, triggers, and other business rules to meet the needs of our customers and internal stakeholders.
- System Rollouts and Maintenance: You will implement and support new system rollouts, maintenance, upgrades, and process improvements, ensuring seamless transitions and minimal disruption to our customers.
- Collaboration and Communication: You will work closely with internal partner teams, such as Solutions & Automations, to ensure effective communication and collaboration.
- Incident Management: You will actively identify and participate in constructive discussions to resolve incidents and improve our processes.
- Deadline Management: You will prioritize and manage multiple requests simultaneously, meeting deadlines and delivering high-quality results.
About You:
To be successful in this role, you will need:
3-5 years of Zendesk Administrator experience with a strong understanding of the platform.Familiarity with Zendesk REST API is a plus.Excellent communication and problem-solving skills to effectively communicate with internal and external stakeholders.Ability to work in a fast-paced environment and prioritize multiple requests simultaneously.International Business experience would be an added advantage.What We Offer:
As a Technical Support Specialist at FREE NOW, you will enjoy:
Flexible working arrangements to balance your work and personal life.LinkedIn Learning to enhance your skills and knowledge.Sabbatical & special leave policies to recharge and refocus.WeRoad partnership to explore new destinations and experiences.Birthday, 24th + 31st December off to celebrate your special days.Short term EU work policy to explore new opportunities.Mobility Credit to support your career growth.Health Insurance to ensure your well-being.Employee assistance program to support your mental health and well-being.Diversity, Equity & Inclusion:
FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability, or age. We want you to grow and evolve with us.
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