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IT Support Specialist

vor 2 Monaten


Hamburg, Hamburg, Deutschland shoob Vollzeit

Shoob is seeking a dedicated and passionate IT Support Specialist to join our growing team. We are committed to providing exceptional customer service and technical support in a dynamic IT environment.

As an IT Support Specialist, you will play a vital role in resolving software and hardware issues for our clients. Your responsibilities will encompass diagnosing and troubleshooting problems remotely, managing incident tickets, and ensuring timely resolution of technical inquiries.

Responsibilities:

  • Provide prompt and effective technical support to clients via phone, email, and chat.
  • Diagnose and resolve software and hardware issues remotely.
  • Prioritize, classify, and document technical incidents accurately.
  • Manage and track incident tickets effectively.

Requirements:

  • Proven experience in customer service or technical support, with a genuine interest in IT technology.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Proficiency in written and spoken German.

Benefits:

  • Comprehensive training program in Hamburg (compensated at €12.69/hour).
  • Competitive hourly rate of €15.58 after training.
  • Opportunity for remote work arrangements based on agreement.