Customer Service Representative

vor 2 Wochen

Nürnberg, Bayern, Deutschland DG timework GmbH Vollzeit
Überblick über die Aufgaben

Als Customer Service Representative bei DG timework GmbH bist du für die Annahme und Bearbeitung von Kundenanfragen verantwortlich. Du hilfst Kunden sich im Shop zurechtzufinden und klärst bei Bedarf Fragen zu Aktionen, Produkten und der Shop Navigation.

Deine Hauptaufgaben
  • Du bist für die Kundenbetreuung per E-Mail und Telefon verantwortlich.
  • Du arbeitest mit unseren Kollegen im deutschen Kundenservice Team zusammen, um die bestmögliche Lösung für die Kunden zu finden.
  • Du bist zuständig für die Bearbeitung von Reklamationen und Klärfällen der Kunden.
  • Du unterstützt bei der Betreuung der Kunden in den sozialen Netzwerken.
  • Bei Bedarf hilfst du im deutschen Kundenservice oder in anderen Abteilungen aus.
Unser Unternehmen

Bei DG timework GmbH sind wir seit über 16 Jahren für unsere Kunden im Einsatz als kompetenter und zuverlässiger Dienstleister. Wir sind dein Partner in Sachen Beruf und Karriere.

Was wir von dir erwarten
  • Idealerweise hast du bereits Erfahrung im Customer Service, gern im E-Commerce Bereich.
  • Du bringst ausgezeichnete Niederländischkenntnisse sowie sehr gute Deutschkenntnisse in Wort und Schrift oder sehr gute Englischkenntnisse mit.
  • Sehr gute Kenntnisse in MS-Office.
  • Serviceorientiertes Denken ist für dich eine Selbstverständlichkeit. Die Anfragen deiner Kunden bearbeitest du immer äußerst sorgfältig und zuverlässig.
  • Spaß an Eigenverantwortung, eine schnelle Auffassungsgabe und Lernbereitschaft, sowie Flexibilität und Belastbarkeit zeichnen dich aus.
Was du erwarten kannst
  • Eine leistungsgerechte Vergütung.
  • Eine umfangreiche Einarbeitung und Schulung, um dich bestmöglich auf deine Aufgaben vorzubereiten.
  • Die Möglichkeit zur fachlichen und persönlichen Weiterentwicklung.
  • Eine angenehme Arbeitsatmosphäre in einem modernen Unternehmen.
  • Ein dynamisches und kollegiales Team.

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