Customer Service Representative

vor 4 Wochen

Nürnberg, Bayern, Deutschland Techem Vollzeit

Job Description:

We are seeking a highly motivated and customer-focused Kundenbetreuer (m/w/d) to join our team at Techem. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Active application of customer service knowledge in practice, building personal expertise
  • Documentation of customer communication and process handling
  • Receiving and systematically processing customer inquiries (telephone and written) on topics such as heat cost statements, installation, customer portal, technical issues, and customer complaints
  • Regional and central team collaboration to clarify customer inquiries and complaints
  • Adherence to established processes and service level agreements with customers
  • Timely monitoring of non-completed processes
  • Identification of process disruptions, including evaluation and forwarding

Requirements:

  • Completed commercial training
  • Desirable: professional experience in customer-facing roles
  • Enjoyment of active customer contact
  • High service and customer orientation
  • Friendliness and good communication skills
  • Excellent German language skills and good expression
  • High reliability and willingness to take on responsibilities
  • Flexibility, team spirit, organizational talent
  • Ability to work independently
  • Safe handling of MS-Office and willingness to learn new systems

What We Offer:

At Techem, you will have the opportunity to work for a leading company in the digitalization of the energy transition in buildings. Our company culture is characterized by short decision paths, flat hierarchies, and open communication. We offer a range of benefits, including flexible working hours, mobile work, a modern work environment, and a comprehensive benefits package.

Personal Development:

We believe in the importance of continuous learning and development. Our employees have access to a range of training and development opportunities, including our systematic development program "STEP" and a varied seminar program within the scope of our "Techem Academy".

For Our Employees:

We offer a range of benefits to support our employees' well-being and work-life balance, including flexible working hours, mobile work, a modern work environment, and a comprehensive benefits package.

The Future of Energy Economy:

We are committed to driving the energy transition forward and creating a sustainable future. Our employees have the opportunity to work on forward-looking projects, develop new technologies, and contribute to the company's success.

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