IT Delivery Specialist

Vor 5 Tagen


Munich, Bayern, Deutschland Atreus GmbH Vollzeit

We are seeking a highly skilled IT Delivery Specialist to join our team in Munich. This is a unique opportunity to work with a leading provider of interim management services in Germany and Europe.

About the Role

As an IT Delivery Specialist, you will be responsible for providing technical support to our clients across various industries. Your primary objective will be to help our clients optimize their IT infrastructure and improve their overall efficiency.

Key Responsibilities:

  • Providing technical support to clients through remote access tools and on-site visits.
  • Troubleshooting complex IT issues, including operating system, network connectivity problems, and application errors.
  • Documenting all interactions, updates, and resolution accurately in our ticketing system.
  • Ensuring all processes are thoroughly documented and regularly updated in the IT knowledge base.
  • Managing local and regional office IT support, including moves and changes, to ensure smooth operations.

Requirements:

  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 3+ years of experience in IT support, with at least 2 years in a Level 2 or similar role.
  • Strong technical skills in troubleshooting and supporting Windows and macOS operating systems.
  • Experience with Active Directory, Microsoft 365, Cloud technologies, VPN, and remote access tools.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are preferred.

Salary:

We offer a competitive salary of €60,000 - €80,000 per year, depending on your level of experience and qualifications.

Benefits:

  • An open-ended employment contract
  • Employee qualification opportunities
  • A highly motivated team with flat hierarchies
  • Varied activities
  • Regular team events
  • Flexible working in the "office of the future"
  • Best MVV connections in a central location in Munich
  • Employee parking spaces or a subsidy for travel costs
  • Contribution to the company pension scheme
  • 30 days vacation


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