Technical Support Specialist for Customer Claims

Vor 6 Tagen

Fürstenfeldbruck, Bayern, Deutschland Güntner GmbH Vollzeit

Your Role:

We are seeking a skilled Technical Support Specialist to join our team at Güntner GmbH. As a Technical Support Specialist for Customer Claims, you will be responsible for analyzing errors with customers, developing solutions, and providing technical support.

Your Responsibilities:

  • Analyze errors with customers and develop solutions
  • Provide technical support to customers
  • Participate in projects related to complaints management and suggest improvements
  • Process customer claims in a customer-oriented manner and document them properly
  • Participate in a 3-6 week training program in Fürstenfeldbruck, Germany

Your Skills:

  • Technical apprenticeship in refrigeration/air conditioning or electrics/electronics (motor management, bus communication)
  • High customer orientation and strong communication skills
  • Good knowledge of MS Office and ERP
  • Fluent English knowledge, German basic would be a plus

What We Offer:

  • An open corporate culture and a dynamic, challenging environment
  • Exciting projects with creative freedom, short decision-making paths, and team spirit
  • Opportunity to travel to the construction site to gather technical details
  • An attractive remuneration package with capital-forming benefits, Christmas and holiday bonuses, 30 days' holiday, and a company pension scheme
  • Corporate benefits with various providers in the car, travel, leisure, and sports categories
  • Access to fitness, sports, and health facilities and fitness apps through our cooperation partner EGYM Wellpass
  • Company bike leasing via our partner Bikeleasing

Join Our Team:

We are looking forward to receiving your application. Your data will be treated confidentially. If you have any questions, please contact Kağan Brinkwirth at kagan.brinkwirth@guentner.com.

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