Administrative Assistant
Vor 6 Tagen
About ecotel communication ag
As a leading provider of digital IT and telecommunications solutions for business customers, ecotel has been shaping the world of digital transformation for over 25 years. With a focus on 'cloud & fiber', we accompany medium-sized companies and large customers on their path to digital transformation - with modern data networks, innovative cloud solutions, and high-speed connectivity. As an independent network operator, we operate our own data centers in Düsseldorf and at the world's largest internet node in Frankfurt am Main.
Our Mission
The satisfaction of our customers is our top priority at ecotel.
Every day, we inspire with our professional expertise and high motivation for top results.
Our team of over 220 employees makes us what we are: a strong partner for the middle class.
About the Role
We are looking for a highly motivated and organized individual to join our back office team as a Customer Service Representative. As the first point of contact for our business partners, customers, or service providers, you will be the face of ecotel and ensure a warm welcome for everyone.
Key Responsibilities
- Manage and respond to incoming and outgoing correspondence, including emails and letters.
- Provide excellent customer service and support to our business partners, customers, or service providers.
- Coordinate and prepare various meeting rooms and equipment.
- Manage external service providers, such as cleaning services, maintenance personnel, and IT support.
- Oversee the ordering and inventory of office supplies and materials.
- Support the travel management team with flight, train, and hotel bookings.
- Participate in company events and activities, such as Christmas parties, summer festivals, and team-building exercises.
Requirements
- High school diploma or equivalent required; degree in business administration or related field preferred.
- Minimum 1-2 years of experience in a customer-facing role or administrative position.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office and Google Suite.
- Ability to learn and adapt to new systems and processes.
What We Offer
- A dynamic and supportive work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A fun and inclusive company culture.
- Flexible working hours and remote work options.
- Access to cutting-edge technology and tools.
- A comprehensive training program to ensure your success in the role.
How to Apply
If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].
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