Senior Implementation Manager for Global Customer Success

vor 2 Monaten

Osnabrück, Niedersachsen, Deutschland Hellmann Worldwide Logistics Vollzeit

**Job Summary**

We are seeking a highly ambitious and skilled Senior Implementation Manager to join our Global Customer Implementation Air & Sea (CI) department at Hellmann Worldwide Logistics. This role plays a critical part in setting large, complex customers up for success as they begin their partnership with our company.

**Key Responsibilities**

  • Execution and management of customer implementation projects in the Air&Sea division
  • Coordination of projects with customers and global Hellmann network
  • Analysis and creation of customer processes, IT requirements and documentation
  • Creation of customer-specific operating procedures and work instructions (SOP & WI)
  • Conducting training for the operational units based on the documentation created
  • Develop KPIs and the respective monitoring tools with your colleagues to ensure a successful implementation
  • Post Implementation, closely monitor the achievement of agreed KPI's and actively seek feedback as to areas for improvement

**Requirements**

  • Bachelor's degree in Logistics, Supply Chain Management or a related field
  • Minimum of 3 years in a similar role, with a track record of successful customer implementation projects, operational training as well as continuous improvement activities within freight forwarding
  • Strong understanding of 3PL and 4PL operations, particularly in Airfreight and Seafreight
  • Technical proficiency in mapping and documenting customer requirements to IT/EDI as well as analytical skills to monitor and track various system related KPIs
  • Excellent training and communication skills, with the ability to convey complex information clearly
  • Fluent in English; proficiency in additional languages is a plus

**What We Offer**

  • A dynamic and diverse work environment
  • Opportunities for professional and personal development
  • A competitive salary and benefits package
  • A chance to work with a global company and be part of a successful team

**How to Apply**

Please submit your detailed application via our career page, stating your salary expectations and earliest possible starting date.

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