Reservations Sales Agent for International Luxury Hospitality Brands

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland Sabre Vollzeit

Sabre is a technology company that powers the global travel industry by leveraging next-generation technology to create innovative solutions.

As a Reservations Sales Agent for International Luxury Hospitality Brands, you will be positioned at the center of the travel industry, shaping the future by offering advancements that pave the way for a more connected and seamless ecosystem.

Key Goals & Objectives:

  • Establish relationships with key customers to achieve performance standards.
  • Consistently achieve exceptional performance ratings on call and email observations.
  • Consistently achieve established call and email standards.
  • Achieve set revenue target for the department.

Responsibilities:

  • Answer inbound telephone calls from various customers and provide information to secure hotel reservations.
  • Process reservation requests and service inquires received via email.
  • Follow up with customers on a timely basis on special requests, Courtesy Holds, and room/rate requests.
  • Produce error-free work that minimizes payouts.
  • Able to diffuse customer issues.
  • Maintain a sound understanding and adhere to all SABRE policies and procedures.
  • Attend Hotel of the Week Presentations.
  • Actively participate in team meetings.

Requirements & Experiences:

  • Needs to speak and write in Italian, French, and English.
  • High school education.
  • Telephone/call center experience and some customer service experience a plus.
  • Hospitality, travel, luxury, international experience preferred.
  • Familiar with using a PC, Word, Excel, and Outlook.

Skills & Abilities:

  • Professional and polished presence.
  • Ability to influence and build trust.
  • Able to work any shift.
  • Strong problem-solving skills if needed.
  • Strong communication skills both written and oral.
  • Grammar and spelling used in a professional manner and culturally acceptable to the end consumer.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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