Customer Service Representative

vor 3 Wochen


Darmstadt, Hessen, Deutschland Thermo Fisher Scientific Vollzeit

About the Role:

As a Customer Service Representative at Thermo Fisher Scientific, you will play a critical role in ensuring the seamless execution of our order fulfillment process. You will be the primary point of contact for customers, providing exceptional support through phone and written communication.

Key Responsibilities:

  • Manage the entire order fulfillment process, collaborating with relevant departments to ensure timely resolution of customer inquiries.
  • Act as the interface between customers and the company, providing high-quality customer service and resolving issues efficiently.
  • Process incoming customer inquiries and ensure timely resolution, assessing and fulfilling individual customer needs within our tailored customer service framework.
  • Participate in European-wide projects, collaborating with other departments to offer world-class service to our customers.

Requirements:

  • Completed commercial apprenticeship or equivalent qualification or experience.
  • Ability to identify and solve problems, multitask under pressure, and work independently.
  • Excellent written and verbal communication skills in German and English, with good knowledge of French a plus.

What We Offer:

  • Employment with an innovative, future-oriented organization.
  • Outstanding career and development prospects.
  • Company pension scheme and other fringe benefits.
  • Exciting company culture that stands for integrity, intensity, involvement, and innovation.


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