German Speaking IT Security Specialist

Vor 5 Tagen

Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
Teleperformance Greece is seeking a highly skilled German Speaking IT Security Specialist to join our Helpdesk team. As a key member of our team, you will be responsible for ensuring the full functionality of antivirus protection and troubleshooting technical issues using your problem-solving skills.

Key responsibilities include:
  • Communicating with customers via phone, chat & email
  • Ensuring full functionality of antivirus protection
  • Troubleshooting technical issues using problem-solving skills
  • Tracking and following cases to ensure they are closed in an efficient and timely manner
  • Maintaining high customer satisfaction, representing a major brand
  • Providing and maintaining strong, professional relationships with all partners and showing empathy at all times
  • Logging cases on internal systems, while getting up to date with client's products & services

Requirements:
  • Fluency in German
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and install additional necessary software
  • Ability to troubleshoot common PC, Mac and mobile issues
  • Knowledge of MAC, iOS and Android Operating Systems
  • Knowledge of Firewall, Antivirus products and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

What we offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Relocating to Greece?

Greece has an enviable history and culture, climate and cuisine - and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.

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