German Speaking IT Security Specialist

vor 4 Wochen

Berlin, Berlin, Deutschland Teleperformance Greece Vollzeit
Job Title: German Speaking IT Security Specialist

We are seeking a highly skilled German speaking IT security specialist to join our team at Teleperformance Greece. As a German speaking IT security specialist, you will be responsible for providing top-notch IT security support to our clients in Germany and other German-speaking countries.

Key Responsibilities:
  • Provide IT security support to clients via phone, chat, and email
  • Ensure the full functionality of antivirus protection
  • Troubleshoot technical issues using problem-solving skills
  • Track and follow cases to ensure they are closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Log cases on internal systems, while getting up to date with client's products and services
Requirements:
  • Fluency in German
  • Very good communication skills in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Empathy and a passion for customer service
  • Familiarity with current Anti-Malware and Firewall products
  • Ability to install an operating system and install additional necessary software
  • Ability to troubleshoot common PC, Mac, and mobile issues
  • Knowledge of MAC, iOS, and Android Operating Systems
  • Knowledge of Firewall, Antivirus products, and Security domain
  • Knowledgeable in Windows X OS (Windows XP to 10) and Mac OS fundamentals
  • Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
What We Offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
  • Competitive monthly salary + 2 extra salaries per year
  • Referral Program: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • Special events as well as community and social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Greece has an enviable history and culture, climate, and cuisine - and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.

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