German Speaking Customer Service Specialist
vor 3 Wochen
We are seeking a highly skilled and experienced Customer Service Specialist to join our team at Teleperformance Greece. As a German speaking Customer Service Specialist, you will be the frontline of our bank to the German speaking market, providing excellent customer experience and ensuring that our customers receive the highest level of service.
Key Responsibilities:- Support customers via phone, chat, and email in German
- Prevent fraud, protect data, and safeguard customers
- Be an ambassador of our client and maintain strong, professional relationships with all partners
- Track and follow cases to ensure they are closed in an efficient and timely manner
- Maintain high customer satisfaction and work towards reaching targets as set out by client statement of work and internal targets
- Fluency in German
- Very good written and oral communication skills in English
- Exceptional communication and soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness, experience with CRM tools preferred
- Ability to work under stressful and testing situations with customers
- Experience in customer service or customer-facing roles preferred
- Can-do attitude, willingness to learn, and reliability are essential to your success in this role
- Must hold EU citizenship/EU Passport or valid work permit for Greece
- Willingness to relocate to historic Athens, Greece, or be a local candidate
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth and development opportunities
- Free online Greek language courses
- State-of-the-art premises, providing a great working environment with relaxing break areas
- Work for a company that fosters diversity
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering to all, regardless of gender, ethnicity, religion, culture, or age.
Greece has an enviable history and culture, climate, and cuisine - and yet, the cost of living is among the lowest in Europe. No wonder Greece is a popular destination for tourists and expats alike.
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