German Speaking IT Security Consultant
vor 2 Wochen
Are you a fluent German speaker with good computer skills? We invite you to join our Helpdesk team at Teleperformance Greece, where you will work with leading IT Security Software companies to protect customers' personal data.
Job Responsibilities:- Communicate with customers via phone, chat, and email to ensure full functionality of antivirus protection.
- Troubleshoot technical issues using problem-solving skills and track cases to ensure efficient closure.
- Maintain high customer satisfaction, representing a major brand, and provide strong, professional relationships with partners.
- Log cases on internal systems and stay up-to-date with clients' products and services.
- Fluency in German
- Very good communication skills in English
- Exceptional written and spoken communication skills, soft skills, and problem-solving skills
- Empathy and a passion for customer service
- Familiarity with current Anti-Malware and Firewall products
- Ability to install an operating system and install additional necessary software
- Ability to troubleshoot common PC, Mac, and mobile issues
- Knowledge of MAC, iOS, and Android Operating Systems
- Knowledge of Firewall, Antivirus products, and Security domain
- Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
- Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
- Complete support for relocation to Greece, including flight tickets, hotel accommodation, and house searching process
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events, community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all
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