Customer Success Specialist
vor 1 Monat
We are seeking a highly skilled and motivated Customer Success Consultant to join our team at Sofico. As a key member of our customer-facing unit, you will be responsible for delivering solutions to our customers and ensuring their success with our ERP software, Miles.
Key Responsibilities- Provide exceptional customer support and resolve issues in a timely and professional manner.
- Work closely with customers to understand their needs and develop customized solutions.
- Collaborate with internal teams, including developers and project managers, to ensure seamless implementation and support.
- Manage and prioritize multiple tasks and projects simultaneously, with a focus on delivering high-quality results.
- Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
- Fluency in German (C1 level) and English, with excellent communication and interpersonal skills.
- Several years of experience in a customer-facing or customer service role, with a strong background in business analysis and configuration.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.
- Strong analytical and problem-solving skills, with a focus on delivering high-quality results.
We offer a competitive salary package, flexible office hours, and opportunities to work from home. Our company culture is horizontal and open, with a strong focus on personal development and growth. We believe in the power of a good cup of coffee and enjoy team events, including afterwork drinks, BBQs, and company weekends.
We are committed to creating an inclusive environment for all employees, regardless of age, ethnicity, nationality, culture, religion, gender identity, sexual orientation, etc. Our selection process is based solely on your skills, experience, and personality.
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