Customer Experience Advisor
vor 4 Wochen
About the Role:
We are seeking a highly skilled and experienced Customer Experience Advisor to join our team at Anchor. As a key member of our On Call team, you will provide assurance, assistance, and practical support to our customers, ensuring they receive the highest level of service delivery.
Key Responsibilities:
- Manage alarm calls from customers, including medical emergencies, requests for Carer support and property repair, and incoming and outgoing telephone calls.
- Provide a range of services to scheme customers, contractors and visitors, colleagues, and others, from reassurance and advice to arranging out of hours emergency repairs and emergency services attendance.
- Arrange appropriate assistance, record outcomes and ensure incidents and information are handed to third parties to attend and provide practical assistance.
- Data inputting from emails and phone calls from operational and other colleagues to maintain an accurate and up-to-date database.
Requirements:
- Numerate and literate, with working knowledge of MS Office applications, in particular Excel, Outlook and Word.
- Experience of remote working with customers, identifying their needs and expectations.
- Ability, enthusiasm, and passion to deliver high quality customer service, working professionally and calmly under pressure.
- Effective and accurate written and verbal communication skills with excellent attention to detail.
About Anchor:
Anchor is proud to be an equal opportunity employer, committed to celebrating diversity and promoting inclusion. We offer a range of benefits, including exclusive discounts on high-street shopping, 20% off mobile phone contracts, and cashback on dental and medical expenses.
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