Customer Excellence Export Team Lead
vor 1 Woche
We are seeking a highly skilled Customer Excellence Export Team Lead to join our team at Clarios. In this role, you will be responsible for leading a team of professionals in delivering exceptional customer satisfaction and ensuring seamless order entry to order fulfillment processes.
About the RoleThe ideal candidate will have a strong background in logistics, sales, or a related field, with experience in leading small teams. You will be responsible for initiating and leading projects to improve Customer Excellence-related processes and costs, as well as meeting service levels and inventory targets while balancing cost targets.
You will also be responsible for maintaining intensive relationships and communication with customers and Sales representatives, assuring appropriate communication to customers, and developing and supporting your team members.
Key Responsibilities- Lead daily meetings to discuss and solve shortages or other delivery issues in a timely manner.
- Initial set-up of new customers (processes, master data, special requirements, etc.) in close collaboration with external and internal customers.
- Assure and measure service and logistics performance (KPI's).
- Monitor daily business through regular review on targets (KPIs).
- Report based on standardized KPI metrics (e.g. on-time quantity fill, perfect service, etc.).
- Closing collaboration with carriers, service providers, and shipping companies.
- Assure all defined relevant Import/Export procedures (e.g. BOS Standards and work instructions).
- Recognize deviations from established procedures and collaborate with Trade Compliance Manager to define counter actions.
- Realize defined and committed counteractions.
- Bachelor's degree or completed apprenticeship with fundamental experience in logistics, sales, or similar.
- Solid experience in a sales, production, or logistics environment.
- Experience leading a small team.
- Strong knowledge of Microsoft Office, SAP.
- Awareness of strategic responses to external influences, such as legislation, fuel costs, and environmental pressure.
- Experience with the logistics of dangerous goods shipments.
- Organized and good time management skills.
- Strong analytical skills.
- Excellent communication skills.
We offer a competitive remuneration package, including additional payments such as holiday, Christmas, and company pension scheme. Our flexible and trust-based working hours model allows you to arrange your working hours and breaks flexibly, combining your professional and private life better according to our mobile work policy and company kindergarten.
We prioritize employee well-being, providing preventive healthcare offers such as a fitness center, physiotherapist, modern office environment, healthy canteen, team and company events, or hobby clubs. We also support employees in relocating and finding an apartment in their work location, if applicable and depending on individual factors.
About ClariosClarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety, and comfort to everyday lives. We answer to the planet with a rigorous ESG focus – advancing best-in-class sustainability practices and advocating for them across our industry. We recover, recycle, and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.
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