Customer Experience Advisor
vor 3 Wochen
About the Role:
Anchors Support Services team provides assurance, assistance, and practical support to a customer base of around 60,000 Anchor and private customers. We are seeking an experienced professional to join our On Call team as a Customer Experience Advisor. This role will include regular liaison with contractors, emergency services, colleagues, customers, and their relations to provide the highest level of service delivery to all customers.
As part of the On Call team, you will work shifts with up to 13 Customer Service Advisors to deliver a 24-hour community alarm service to some of our customers across England, aged 55 and above. You will be responsible for managing alarm calls from customers, including medical emergencies, requests for Carer support and property repair, and incoming and outgoing telephone calls, to deliver excellent services in line with established policies and procedures.
- Manage alarm calls from customers, including medical emergencies, requests for Carer support and property repair, and incoming and outgoing telephone calls, to deliver excellent services in line with established policies and procedures.
- Provide a range of services to scheme customers, contractors, and visitors, colleagues, and others, from reassurance and advice to arranging out of hours emergency repairs and emergency services attendance.
- Arrange appropriate assistance, record outcomes, and ensure incidents and information are handed to third parties to attend and provide practical assistance.
- Make appropriate judgments, based on database information available, established procedures, training, and experience, but with the opportunity to exercise judgment and initiative where appropriate, all supported with the opportunity to seek guidance or escalate alarm calls appropriately to a Team Leader.
- Data inputting from emails and phone calls from operational and other colleagues to maintain an accurate and up-to-date database.
Key Responsibilities:
- Work shifts with up to 13 Customer Service Advisors to deliver a 24-hour community alarm service to some of our customers across England, aged 55 and above.
- Manage alarm calls from customers, including medical emergencies, requests for Carer support and property repair, and incoming and outgoing telephone calls, to deliver excellent services in line with established policies and procedures.
- Provide a range of services to scheme customers, contractors, and visitors, colleagues, and others, from reassurance and advice to arranging out of hours emergency repairs and emergency services attendance.
- Arrange appropriate assistance, record outcomes, and ensure incidents and information are handed to third parties to attend and provide practical assistance.
- Make appropriate judgments, based on database information available, established procedures, training, and experience, but with the opportunity to exercise judgment and initiative where appropriate, all supported with the opportunity to seek guidance or escalate alarm calls appropriately to a Team Leader.
- Data inputting from emails and phone calls from operational and other colleagues to maintain an accurate and up-to-date database.
Requirements:
- Numerate and literate, with working knowledge of MS Office applications, in particular Excel, Outlook, and Word.
- Experience of remote working with customers, identifying their needs and expectations.
- Experience of working with older people, community alarms, alarm monitoring, or call centers is not essential but would be beneficial.
- Experience of working to targets/KPIs and driving own personal development.
About Us:
Anchor is proud to be one of Englands largest not-for-profit providers of care and housing for older people. We provide great deals and benefits for our people, including exclusive discounts on high-street shopping, 20% off mobile phone contracts, cashback on dental and medical expenses, and discounted Private Medical rates. Click here to find out more about our full benefits and wellbeing package.
-
Customer Experience Advisor
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Anchor VollzeitAbout the Role:We are seeking a highly skilled and experienced Customer Experience Advisor to join our team at Anchor. As a key member of our On Call team, you will provide assurance, assistance, and practical support to our customers, ensuring they receive the highest level of service delivery.Key Responsibilities:Manage alarm calls from customers,...
-
Customer Service Advisor
vor 4 Wochen
Hannover, Niedersachsen, Deutschland STRADIVARIUS VollzeitStradivarius is looking for a Sales Assistant to join our team in Hannoover. As a Sales Assistant, you will be responsible for providing an exceptional customer experience, helping customers find the perfect outfit, and ensuring our merchandise is neatly presented and restocked on the sales floor.Our TeamWe are a diverse team of 174 nationalities, committed...
-
Customer Experience Representative
vor 4 Wochen
Hannover, Niedersachsen, Deutschland STRADIVARIUS VollzeitStradivarius Sales Assistant OpportunityWe are seeking a Sales Assistant to join our team at Stradivarius in Hannover. As a Sales Assistant, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and achieving sales targets.Our Benefits30 vacation days per yearAttractive remuneration...
-
Field Service Manager
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Canon VollzeitWe are seeking a highly skilled Field Service Manager to lead our customer service team and drive exceptional customer experiences.Key Responsibilities: Develop and implement customer service strategies to improve customer satisfaction and loyalty Provide coaching and guidance to customer service agents to ensure they meet customer needs and expectations...
-
Senior Customer Experience Manager
vor 4 Wochen
Hannover, Niedersachsen, Deutschland adesso SE VollzeitDeine RolleAls Senior Customer Experience Manager bei adesso SE bist du verantwortlich für die Entwicklung und Implementierung von Kundenorientierten Lösungen. Du begleitest namhafte Unternehmen bei der Entwicklung einer Vision und der Implementierung digitaler Customer Experience Management Lösungen für Marketing, Sales, E-Commerce und Service.Deine...
-
Sales Associate
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Primark VollzeitJob DescriptionAs a Sales Associate at Primark, you will be responsible for delivering an exceptional customer experience, ensuring that every customer leaves the store feeling valued and satisfied. Your role will involve providing excellent customer service, maintaining a high level of product knowledge, and working collaboratively with the team to achieve...
-
Field Service Manager
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Canon VollzeitWe are seeking a skilled Field Service Manager to lead our customer service team and drive business growth.Main Responsibilities:• Develop and implement customer service strategies to improve customer satisfaction and loyalty• Manage a team of customer service agents to ensure excellent service delivery• Analyze customer feedback and statistics to...
-
Digital Marketing and Customer Experience Specialist
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Clarios VollzeitAbout the Role:We are seeking a talented Digital Marketing and Customer Experience Specialist to join our team at Clarios. As a key member of our Digital Marketing & Customer Experience (CX) team, you will play a vital role in supporting our strategic initiatives across various digital channels.Key Responsibilities:Support the definition and implementation...
-
Sales Associate
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Primark VollzeitJob DescriptionAs a Sales Associate at Primark, you will be responsible for delivering an exceptional customer experience, ensuring that every customer leaves the store feeling valued and satisfied. Your role will involve providing excellent customer service, maintaining a high level of product knowledge, and working collaboratively with the store team to...
-
Seasonal Sales Associate
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Primark VollzeitJob DescriptionAs a Sales Associate at Primark, you will be responsible for delivering an exceptional customer experience, ensuring that our customers receive the highest level of service and satisfaction. Your key responsibilities will include:Providing customers with an amazing experience, assisting with purchases, returns, and exchangesSetting up and...
-
Sales Associate
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Primark VollzeitJob DescriptionAs a Sales Associate at Primark, you will be responsible for delivering an exceptional customer experience, ensuring that our customers feel valued and supported throughout their shopping journey. Your key responsibilities will include:Providing customers with a personalized shopping experience, offering fashion advice and recommendations to...
-
Hannover, Niedersachsen, Deutschland VHV Gruppe VollzeitDer Bereich Kraftfahrt Produkte Steuerung in der VHV Gruppe ist für die Steuerung des privaten Kfz-Geschäftes verantwortlich.Wir suchen einen Werkstudenten (w/m/d) im Bereich Customer Experience Telematik, um uns bei der Betreuung unseres Produktes VHV Telematik zu unterstützen.Aufgaben:Optimierung der Customer Experience Telematik-KundenBearbeitung von...
-
Sales Associate
vor 3 Wochen
Hannover, Niedersachsen, Deutschland Primark VollzeitJob DescriptionSales Associate is a dynamic role at Primark where you'll be making a difference in customers' lives every day.Key ResponsibilitiesAs a Sales Associate, you'll be responsible for providing an exceptional customer experience by assisting with product inquiries, processing transactions, and maintaining a well-organized store environment.What We...
-
Hannover, Niedersachsen, Deutschland VHV - Versicherungen VollzeitJobbeschreibungWir suchen einen motivierten Werkstudenten (w/m/d) für unsere Abteilung Kraftfahrt Produkte Steuerung. In dieser Rolle werden Sie Teil unserer Kundenbetreuung sein und uns bei der Optimierung von Customer Experience unterstützen.AufgabenBearbeitung von Kundenanfragen und -anliegenIdentifikation von Optimierungsbedarfen und Entwicklung von...
-
Seasonal Sales Associate
vor 3 Wochen
Hannover, Niedersachsen, Deutschland Primark VollzeitCompany OverviewAt Primark, we're passionate about delivering high-fashion at affordable prices. Our customers are at the heart of everything we do, and we're committed to creating an inclusive and diverse workplace where people can thrive together.Salary and BenefitsThe starting base hourly rate for this role is: $xx.xx. This role is eligible for a $0.00...
-
Hannover, Niedersachsen, Deutschland VHV Gruppe VollzeitIhre Aufgaben / Der Bereich Kraftfahrt Produkte Steuerung ist innerhalb der VHV Gruppe für die Steuerung des privaten Kfz-Geschäftes verantwortlich. Hierbei reicht das Themenspektrum von der Produktentwicklung über die operative Geschäftssteuerung bis zum Marktpricing. Wir bieten Ihnen im Rahmen einer Werkstudententätigkeit die Möglichkeit, uns bei...
-
Hannover, Niedersachsen, Deutschland VHV Gruppe VollzeitIhre Aufgaben / Der Bereich Kraftfahrt Produkte Steuerung ist innerhalb der VHV Gruppe für die Steuerung des privaten Kfz-Geschäftes verantwortlich. Hierbei reicht das Themenspektrum von der Produktentwicklung über die operative Geschäftssteuerung bis zum Marktpricing. Wir bieten Ihnen im Rahmen einer Werkstudententätigkeit die Möglichkeit, uns bei...
-
Hannover, Niedersachsen, Deutschland VHV Gruppe VollzeitIhre Aufgaben / Der Bereich Kraftfahrt Produkte Steuerung ist innerhalb der VHV Gruppe für die Steuerung des privaten Kfz-Geschäftes verantwortlich. Hierbei reicht das Themenspektrum von der Produktentwicklung über die operative Geschäftssteuerung bis zum Marktpricing. Wir bieten Ihnen im Rahmen einer Werkstudententätigkeit die Möglichkeit, uns bei...
-
Customer Service Representative
vor 3 Wochen
Hannover, Niedersachsen, Deutschland akut Medizinische Personallogistik GmbH VollzeitJob Title: Front Desk AssociateWe are seeking a skilled and friendly customer service representative to join our team at the front desk. As a front desk associate, you will be the first point of contact for our customers and will provide exceptional service to ensure a positive experience. Key responsibilities include handling customer inquiries, resolving...
-
Customer Excellence Export Team Lead
vor 4 Wochen
Hannover, Niedersachsen, Deutschland Clarios VollzeitAbout the Role:We are seeking a highly skilled and experienced Team Leader to join our Customer Excellence Export team at Clarios. As a key member of our team, you will be responsible for leading and managing a team of professionals to ensure the highest level of customer satisfaction and support.Key Responsibilities:Lead and manage a team of professionals...
