Network Operations and Support Specialist

vor 2 Wochen

Hamburg, Hamburg, Deutschland ng-voice GmbH Vollzeit
About ng-voice GmbH

We are committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise. Our innovative mobile infrastructure solutions make them accessible for operators and enterprises that want to deploy future-proof networks.

Key Responsibilities

As a member of our operation and delivery team, you will play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers, and keep existing clients excited about our products.

Tasks and Responsibilities

The role involves:

  • Continuous operations of the solution.
  • Supporting client's tech teams 24/7 via an online portal, phone, email, and chat.
  • Managing incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
  • Troubleshooting IMS Telco or Cloud-related issues.
  • Keeping clients updated on the progress.
  • Continuously monitoring the deployed solutions.
  • Continuously improving internal processes and KPI.
Requirements

We are looking for a professional with:

  • Experience with Linux machines (setup, admin, operation).
  • Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
  • Debugging and tracing skills (Wireshark).
  • You are experienced with IMS.
  • Very good communication and customer handling skills.
  • Fluency in English.
  • Availability to work in rotating shifts.
  • Experience providing support to technical clients and their teams.
Benefits

We offer a dynamic work environment with:

  • Flexible working that suits you - we live and breathe a hybrid remote culture.
  • A diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry.
  • The culture of a fast-growing start-up with the maturity of an enterprise company.
  • Entrepreneurial culture and flat hierarchies.
  • Mobility benefit, fitness benefit, language class benefit, and wellness benefit (for full-time employees).
  • Home office budget (for full-time employees).
About ng-voice GmbH

ng-voice is an equal opportunity employer. We believe demographic characteristics and diverse experiences that have nurtured unique viewpoints benefit our growth and performance and value each person and their different background as a whole.

We look forward to getting to know you.

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