Global Account Manager

Vor 3 Tagen

Heidelberg, Baden-Württemberg, Deutschland SAS Vollzeit

Job Title: Global Account Manager

About the Role:

We are seeking a highly skilled Global Account Manager to join our team at SAS. As a Global Account Manager, you will be responsible for managing our strategic life science SAS customer in Germany.

Key Responsibilities:

  • Develop and maintain the multi-year strategic account plan for Global Accounts to meet or exceed customer objectives and SAS sales goals.
  • Influence and lead strategic planning efforts and coach the team on the approach and strategic methodology.
  • Align account strategy with alliance partners key to the account.
  • Expand and enhance the overall relationship base within the client's global business which includes growing executive relationships within the account.
  • Manage escalation issues for the Strategic Account on a worldwide basis and drive escalations to closure while creating a high level of customer satisfaction for the Account and a win-win environment for the SAS resources involved in the day-to-day operation of the Account.
  • Demonstrate value- and trust-based selling skills with a deep understanding of the customer's needs and SAS' capabilities.
  • Manage both direct line and virtual sales teams globally for the account.
  • Manage ongoing coordination of all lines of business supporting the account (delivery, R&D, tech support, education, marketing, global hosting, customer success).
  • Direct the SAS team on execution of the strategy and plan by coordination and leadership of activities across product categories and other organizations and partners.
  • Articulate both SAS and Strategic Account value proposition to C-level management within Account and SAS.
  • Coordinates resources for specified sales methodology and promotes and reinforces Solutions Selling concepts.
  • Leads sales representatives in meeting goals in day-to-day performance.
  • Set and maintain quarterly business review schedule with Account sponsors to track progress on aligned focus areas/work streams and other interactions.
  • Ongoing alignment with the SAS Executive Sponsor in the account.
  • Maintain a thorough understanding of the customer's industry including trends, business processes, financial measures, performance indicators and key competitors.
  • Provide accurate revenue forecasts to SAS senior leadership.

Requirements:

  • Experience selling complex technology solutions, ideally with an established network.
  • Ability to analyse the customers strategy to map it with our offerings.
  • Ability to understand and communicate technical and business concepts and relate them to SAS applications and user needs.
  • Experience leading and advancing discussions with influential decision makers.
  • Ability to create demand through insight by identifying targeted accounts business challenges and needs and their probable causes.
  • Ability to work independently and manage virtual teams.
  • Knowledge of corporate software and hardware acquisition cycles.
  • Strong leadership, supervisory, and interpersonal, oral and written communication skills.
  • Ability to travel.
  • You're curious, passionate, authentic and accountable. These are our and influence everything we do.

About SAS:

  • SAS is in analytics, data science, data management and risk management. Working directly with customers, you will deliver solutions that deliver transformational value.
  • You will be working with some of the brightest minds in the industry, in a company that encourages curiosity and innovation. We strive to achieve excellence as ethical sales professionals with our customers at the centre of everything we do.
  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.
  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn't about fitting into our culture, it's about adding to it - and we can't wait to see what you'll bring.

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