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Sales Support Specialist

vor 2 Monaten


Ratingen, Nordrhein-Westfalen, Deutschland Ardo Vollzeit

About Ardo

Ardo is a leading international company in the frozen food industry, with a strong presence in over 100 countries. Our mission is to preserve the gift of nature as pure as possible, and we achieve this through our integrated network of growing areas, production units, freezing units, and quality control.

Your Role

As a Sales Support Officer, you will be part of our Ardo Group Sales Support Team, which monitors a worldwide customer portfolio within the food industry, retail, and foodservice markets. Your primary responsibility will be to provide commercial support to our sales team, ensuring seamless communication with customers and internal stakeholders.

Key Responsibilities

  • Proactively collaborate with account managers to manage and analyze customer files, market data, and product portfolios.
  • Monitor and follow up on tenders and quotations, and manage customers' questionnaires and sustainability reports.
  • Take the lead in communication with customers regarding article forms, action proposals, and sample shipments.
  • Provide periodic reports on turnover, assortment, profitability, and customized reports for internal and customer use.
  • Pricing management: Prepare quotations for account managers and manage promo activities.
  • Accurate SLA follow-up of customers.
  • Coordinate item screenings, packaging, article creations, first productions, and NPD samples.
  • Coordinate small customer projects and serve as the internal communicator for customer-related questions.

Requirements

  • Master's degree in a relevant field.
  • 5-year experience in a large, fast-moving company in customer service, inside sales, or sales support.
  • Excellent language skills in German, English, and one additional language.
  • Commercial flair and customer-focused mindset.
  • Ability to work with new IT systems and have excellent Excel knowledge.
  • Proactive and initiative-taking individual with a passion for building relationships and maximizing customer satisfaction.
  • Eager to learn, develop, and adapt to an evolving business context.
  • Flexible and multitasking individual with a solution-oriented mindset.

What We Offer

We offer a full remuneration package in line with the level of this position, as well as the opportunity to work in a dynamic and growing company with real career opportunities. You will receive a flexible work arrangement, allowing you to work 2 days a week from home. If you are a motivated and customer-focused individual with a passion for commercial support, we encourage you to apply for this exciting opportunity.