Product Specialist Warranty and Technologies

vor 4 Wochen


Essen, Nordrhein-Westfalen, Deutschland Epiroc Vollzeit

Technical Support Role

Epiroc is a global productivity partner for mining and infrastructure customers. We develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. Our company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization, and electrification.

Key Responsibilities

  • Provide technical support to employees, customers, and business partners
  • Handle warranty issues and reporting efficiently
  • Ensure closure of any product safety campaigns
  • Share the Technical Service News Bulletin (TSNB) with internal and external stakeholders
  • Lead the implementation and maintenance of Epiroc platforms such as Certiq and HATCON
  • Conduct and prepare internal and external training sessions related to warranty and technologies

Requirements

  • University Degree or equivalent education
  • Strong knowledge and experience in mining and construction techniques and aftermarket practices
  • Fluent in German and English – spoken and written
  • Excellent IT tool proficiency such as Sharepoint, SAP and M3

Working at Epiroc

By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over different nationalities. In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that make us a little extra proud to work at Epiroc:

  • Global career opportunities
  • Further qualifications and development: do not hesitate to learn something new with our Epiroc University
  • Discounted leasing via Epiroc of technical devices and "JobRad"
  • Secured future due to employer-funded pension
  • BREAK PRO: program for short breaks and more moving opportunities during a working day


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