Product Specialist Warranty and Technologies
vor 3 Wochen
Technical Support Role Overview
Epiroc is a global productivity partner for mining and infrastructure customers, offering innovative and safe equipment, services, and solutions. As a Technical Support Manager, you will play a crucial role in providing technical assistance to employees, customers, and business partners, handling warranty-related tasks, and ensuring smooth communication between teams.
Key Responsibilities
- Provide technical support to employees, customers, and business partners
- Handle warranty issues and reporting efficiently
- Ensure closure of product safety campaigns
- Share technical service news with internal and external stakeholders
- Lead the implementation and maintenance of Epiroc platforms, including Certiq and HATCON
- Conduct and prepare internal and external training sessions on warranty and technologies
Requirements
- University degree or equivalent education
- Strong knowledge and experience in mining and construction techniques and aftermarket practices
- Fluent in German and English – spoken and written
- Excellent IT tool proficiency, including Sharepoint, SAP, and M3
Working at Epiroc
By joining Epiroc, you will be part of a global team that values collaboration, commitment, and innovation. You will have opportunities for career growth, professional development, and a good work-life balance. Epiroc offers a range of benefits, including global career opportunities, further qualifications and development, and a secured future due to employer-funded pension.
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