Customer Service Representative
Vor 6 Tagen
About the Role:
We are seeking a highly skilled Customer Service Representative to join our European customer service organization in Munich, Germany. As a key member of our team, you will be responsible for providing exceptional customer service and support to our CCM and Jackson Ultima business.
Key Responsibilities:
- Establish and maintain positive relationships with internal and external customers to drive business growth and customer satisfaction.
- Actively sell pre-defined products and services to meet sales targets and objectives.
- Work closely with customers to understand their needs and provide tailored solutions to meet their requirements.
- Assist customers with various information requests, including order tracking, stock availability, and delivery dates.
- Update B24 orders into ERP systems and maintain accurate records.
- Participate in sales and business development activities to drive revenue growth and customer engagement.
- Support business objectives and targets through effective communication and collaboration with internal stakeholders.
Requirements:
- Relevant degree in a business-related field and at least 1-2 years of experience in sales and/or customer service.
- Experience working with ERP and/or sales administrative systems on a detailed level.
- Fluency in German and English (written and spoken).
- Strong customer focus, sales orientation, and team player with a proven record and a winner's attitude.
About CCM Hockey:
CCM Hockey is a leading manufacturer of sports equipment, and we are committed to creating an inclusive environment where everyone can give their best. We celebrate diversity and strive to make a positive impact on our employees, products, and collaborators.
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