Senior Operations Specialist
Vor 5 Tagen
We are seeking a highly skilled Senior Operations Specialist to join our Logistics Product Operations team at Delivery Hero. As a key member of our team, you will play a crucial role in driving business growth and improving operational efficiency.
The Logistics Product Operations team is responsible for ensuring the seamless delivery of our products to customers worldwide. As a Senior Operations Specialist, you will be responsible for owning relevant business KPIs, product performance, and product usage for different regions around the world.
Key Responsibilities
- Develop and implement data-driven strategies to improve product performance and customer satisfaction
- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements
- Provide regular performance reports and insights to management, highlighting opportunities for growth and improvement
- Support the roll-out of new products and features, ensuring timely and successful implementation
- Proactively identify and address operational inefficiencies, leveraging data and analytics to inform decision-making
Requirements
- At least 5+ years of professional experience in a data analysis or operations role, with a strong background in business operations and analytics
- Bachelor's degree in business, mathematics, engineering, science, economics, or another analytical-based subject
- Strong knowledge of SQL and reporting tools, with experience in data visualization and business intelligence
- Proven track record of enhancing business operations and optimizing performance through data-driven insights and strategic decision-making
- Excellent English communication skills, both written and spoken
- Highly motivated and independent, with a passion for data and a willingness to question the status quo
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