Field Quality Assurance Specialist

Vor 4 Tagen

Moosburg, Bayern, Deutschland Amazon TA Vollzeit
About the Role

As a Field Quality Assurance Specialist at Amazon TA, you will play a critical role in ensuring the highest level of quality in our delivery operations. You will be responsible for identifying, designing, and implementing process improvements to enhance customer experience and optimize delivery station performance.

Key Responsibilities
  • Complete daily routines to improve address data quality and enhance delivery quality.
  • Monitor and analyze data to track key quality metrics and identify areas for improvement.
  • Perform audits, assessments, and deep dives of field processes and procedures to identify potential areas for improvement.
  • Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement and communicate any quality problems or concerns that impact the customer experience.
  • Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
About the Team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.

Requirements
  • Advanced proficiency in German and English languages, in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
  • Relevant experience working with data analytics and using these metrics to identify problems.
  • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
  • Customer service skills to effectively communicate with internal and external partners.
  • Experience using a transportation management system.
  • Parcel delivery experience, with market/geographic expertise.

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